|
Improving Bottom Line Performance With Superior Marketing Intelligence and Strategies |
|
RMS’ call center and focus group facility |
|
In addition to our traditional research offerings, RMS offers products that are specifically tailored to meet some very common marketing challenges. |
|
Do your customers give glowing reviews of your company to their friends? Or do they share their complaints with anyone who will listen? Customers opinions after today’s sale can make or break your company tomorrow. You can't afford NOT to measure customer satisfaction. RMS offers a tool to do just that with our Customer SatisFACTion surveys. We administer a brief telephone survey to your customers after a transaction and find out how they rate the experience across a series of key benchmarks. This tool is reasonably priced and leaves a positive impression that you care about the customer's experience with your company.RMS has a number of survey instruments known as “quick pulse” satisfaction surveys. These are satisfaction measurements that take 2 to 3 minutes to administer and contain just a few critical questions.
Small organizations need marketing, but oftentimes just do not have the in-house resources needed to get an effective, comprehensive marketing plan off the ground. If this sounds like your business, RMS can act as your outsourced marketing department. For a small monthly fee, you can tap into RMS extensive marketing experience. Our Marketing Assistance Program can help you to create a system for managing prospects, identify opportunities, improve your marketing materials, and advise you on promotional strategies.
RMS is an approved HCAHPS® survey vendor, receiving the necessary CMS Training Vendor. The CAHPS® Hospital Survey (HCAHPS) is an initiative of the Centers for Medicare and Medicaid Services and the Agency for Healthcare and Research Quality that will be used to measure patient perspectives on hospital care.
RMS has completed all of the necessary training and has submitted the application to become an approved Home Health Care CAHPS® (HH-CAHPS) survey vendor. The HH-CAHPS survey is a national standardized survey tool that measures patient satisfaction with home health care services. It is the latest in a family of satisfaction surveys offered by the CMS Agency for Healthcare Research and Quality to advance patient-centered care. To read more, click HERE.
Are your marketing activities as effective as they could be? Are you realizing the results you expect? The RMS Team of marketing professionals conduct a thorough audit of your marketing activities benchmarking them against the standard Awareness-Interest-Desire-Action (AIDA) model. At the conclusion of the audit you will know what areas you are reaching and where opportunities exist. You'll be able to develop effective marketing strategies. |
|
Home About Us Services Call Center Focus Group Facility Resources Clients Careers Contact Us Research & Marketing Strategies, Inc. Baldwinsville Village Commons 15 East Genesee Street, Suite 210 Baldwinsville, NY 13027 (315) 635-9802
|