John's primary duties include CAHPS^® (Consumer Assessment of Healthcare Providers and Systems) patient satisfaction survey administration such as programming CATI (Computer Assisted Telephone Interviewing) scripts, maintaining call lists and scheduling phone calls across all the CAHPS^® telephone survey product lines. Additionally, he is responsible for prepping samples for all call center projects as well as conducting quality checks on survey data collected by the call center, creating disposition reports and monitoring quotas on projects to ensure the team meets its goals for their clients. In John's expanded role as supervisor, he will now be responsible for the general oversight of the day-to-day operations of the call center.