John Wainman

QualiSight CAHPS® Support Specialist

John works diligently alongside the QualiSight management team administering all CAHPS phone surveys, assisting with CATI programming, and call sheet management. John provides leadership to the call center team as well as training to our associates—coaching, mentoring, and conducting quality audits on all the data collected in the call center. John also assists with managing fieldwork for a variety of projects which includes closely monitoring project status and ensuring the team meets its goals.