John works diligently alongside the QualiSight management team managing sample files and conducting quality checks. His primary duties include work around our CAHPS patient satisfaction survey administration such as programming CATI scripts, maintaining call lists and scheduling the phone calls across all the CAHPS telephone survey product lines. Additionally, he is responsible for prepping sample for all call center projects as well as conducting quality checks on survey data collected by the call center, creating disposition reports and monitoring quotas on projects to ensure the team meets its goals for our clients.