Melissa joined RMS in April 2022 as QualiSight Supervisor where she managed the day-to-day operations of RMS’s onsite call center and focus group facility, known as QualiSight. In January 2024, Melissa joined the RMS Research Analytics team where she will be coordinating the management and fieldwork activities associated with contracted intercept fieldwork for various national airports, public transportation, and other intercept work conducted by RMS.