Sabreanna works on a variety of projects conducting test calls and providing feedback to project managers. She is also responsible for training and mentoring new Telephone Survey Associates as well as conducting call audits to provide regular feedback ensuring quality data collection from all team members. Sinclair has also been a great asset with Snap programming and will continue to manage that aspect on general projects. In Sabreanna's expanded role as Call Center Trainer and Quality Administrator, she will coordinate team training and ensure quality on all projects in the call center as well as oversight of their CAHPS^® vendors who supplement their CAHPS^® calling projects.