Susan has more than 30 years of experience in the healthcare industry, specifically in healthcare regulatory oversight, quality improvement and health education, assisting managed care plans, health systems and physician practices to transform their organizations to embrace operational changes to improve the quality driven approach in providing patient-centered care delivery aimed to improve overall performance improvement. Susan has extensive experience in working with Centers for Medicare & Medicaid Services (CMS) to ensure the firm strictly adheres to regulatory guidelines as an approved survey vendor and provides operational and compliance oversight for the Healthcare Division. Susan also serves as the HIPAA Compliance and Data Security Officer for the firm, bringing a commitment to operational excellence.