Michael Walls

Patient Survey Operations Quality Specialist

Michael is responsible for maintaining strict quality adherence to CMS guidelines in preparation and management of survey mailing operations, managing data entry, and conducting survey distribution and data collection. His duties include assisting with client onboarding, addressing existing client needs as well as conducting sampling for various CAHPS® lines of business while strictly adhering to all project planning deadlines and CMS mandated sampling protocol. In addition, Michael is responsible for ensuring timely and thorough monitoring of action items identified during CMS site visits as well as compliance with respective survey administration documentation prior to submission to CMS oversight teams.