If you came across this blog post, perhaps you are wondering: What is the in-center hemodialysis ICH CAHPS® survey? When does the ICH CAHPS® survey start? How do I get started with a vendor for the ICH CAHPS® survey? If you are looking for answers to any of these questions or other questions about this Read more

The in-center hemodialysis (ICH CAHPS®) survey process is designed to evaluate the patients’ experiences for dialysis care.  The goal of this new initiative is to create evaluation scores that can be used to compare facilities to other facilities in the region, state, and across the country.  By undertaking this effort, a facility will ultimately aid Read more

This blog post was written by our guest blogger, Megan O’Donnell, Manager of RMS Healthcare. The healthcare team at Research & Marketing Strategies is expanding its complement of survey administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to include the newly-required In-Center Hemodialysis (ICH) CAHPS® survey.  This new survey is added to the company’s Read more

This blog post was written by our new guest blogger Michele Treinin, Healthcare Analyst of the Healthcare team at Research & Marketing Strategies (RMS). Medical offices are constantly under the pressure to meet the needs of patients, not only to provide excellent healthcare but to also satisfy the patient from every aspect of their experience. Read more

RMS Healthcare has been promoting development of the primary care patient centered medical home (PCMH) and clinical integration of healthcare for the past several years. Healthcare delivery is currently undergoing significant transformation in hopes of improving quality and efficiency. Several activities are underway to help practices optimize healthcare through efficient operations. All indications are practices will continue to Read more

The second issue of the RMS Healthcare newsletter was just released this week, titled the Quality Care Courier.  You can review the first issue by clicking here.  This newsletter is put together by our healthcare team to keep the pulse of the healthcare industry for our clients, staff and other readers.  You can subscribe to Read more

Yesterday’s blog post featured the RMS Analytics team’s survey results.  Today, we switch gears to highlight the Healthcare team’s results.  As was detailed yesterday, in 2012, Research & Marketing Strategies (RMS) retooled its client satisfaction survey to garner more actionable feedback from our clients.  At the end of each healthcare project/process, RMS mails out a client satisfaction Read more

The article was written by guest blogger, Susan Maxsween, Manager, Healthcare Transformation Services Division. As a healthcare consultant, I subscribe to many electronic venues to stay abreast of trends in healthcare and healthcare delivery.  Of late, I have noticed a great influx of articles and blog posts regarding the role and impact of social media Read more

Research & Marketing Strategies’ dedicated healthcare division (RMS Healthcare) is listed in the Top 21 of the Modern Healthcare’s Patient Satisfaction Measurement Firms Survey. “RMS Healthcare has been conducting patient satisfaction surveys since 2007. The Modern Healthcare designation gives us national recognition for the work we do,” said Mark Dengler, President of Research & Marketing Read more

The National Committee for Quality Assurance (NCQA) announced they are intending for a summer launch of a program for Specialty Practice Recognition.  The program is slated to include some of the same elements required of Patient Centered Medical Home recognitions awarded to primary care providers.  These will include providing timely access to care and continuous Read more