How to Attain Patient Centered Medical Home Recognition? This blog post offers some information to attain recognition by year’s end 2011 and beyond.

When it comes to improving your HCAHPS® scores, you may not know where to start.  Or maybe you are a hospital who scores very well in specific survey composites such as Responsiveness of Hospital Staff or Nurse Communications but you cannot figure out why your recent discharges rate your Doctor Communications so low.  Or perhaps you Read more

Did you know that CMS (Centers for Medicare & Medicaid Services) allows hospitals to change their approved HCAHPS® survey vendor on a quarterly basis?  That means you can select a new HCAHPS® vendor at four different times during the calendar year.  This depends on the current contract you have with your vendor, but if you Read more

This blog post was written by our guest blogger, Susan Maxsween, Healthcare Transformation Manager, here at Research & Marketing Strategies (RMS). The movement of healthcare practices to get PPC®-PCMH™ recognized is a nationwide happening. According to the recently published NCQA Monthly E-Newsletter, they reported that Vermont is building a delivery system, which is built on a Read more

This blog post was written by our guest blogger, Susan Maxsween, Practice Transformation Manager, here at Research & Marketing Strategies (RMS). Not everyone likes to admit they need help. In fact, most people would rather dive headfirst into the unknown without a clue. This rings true both on the individual scale (such as the age-old Read more

This post was written by our guest blogger Mark Dengler, who is President of Research & Marketing Strategies (RMS) – a patient satisfaction survey vendor located in NY. In this age of the Internet and social media, word-of-mouth can still be the best advertising tool available. It can also be detrimental to any business’ reputation. Read more

Research & Marketing Strategies (RMS) is your source for all of your NCQA and PCMH questions.  As part of our ongoing series of healthcare blog posts to educate our readers on new healthcare initiatives, today I took some time to conduct a short e-interview with Susan Maxsween, our Healthcare Transformation Manager at RMS.  Here is the Q&A: What Read more

With every passing day in the healthcare industry, patient satisfaction surveying is proving to be more and more commonplace.  With the increased importance of quality initiatives and reimbursement in the marketplace, both physician practices and hospitals are able to attain a positive return on investment (ROI) with this market research.  Improving the quality of care Read more

This blog post is written by our guest blogger Mark Dengler, President of Research & Marketing Strategies (RMS), Inc., a market research company in Syracuse, NY. Healthcare delivery is undergoing transformation with a focus on “evidence-based” care delivery. Leading the reform is the development of Accountable Care Organizations (ACO). An ACO is a group of Read more

Research & Marketing Strategies (RMS) is a market research firm and a CMS approved HCAHPS® and HH-CAHPS® Survey vendor. As of April 30th, 2010 there were only 41 approved organizations in the country (as listed on the CMS Website of Approved HCAHPS® vendors).  Benefits of Using RMS Healthcare as your Vendor Have you worked with other large national Read more