This post was written by guest contributors Michele Treinin and Marc Bovenzi.  Measuring patient experiences and patient loyalty is becoming increasingly important in the healthcare arena as patients are becoming more concerned and aware of the care they receive. The Centers for Medicare & Medicaid Services (CMS) have developed a “Physician Compare” website to share Read more

This blog post was written by our guest blogger Karen Joncas, Healthcare Transformation Coordinator at Research & Marketing Strategies (RMS). In a recent interview, Devin Gross, CEO of Emmi Solutions, a technology firm that provides interactive and multimedia solutions which engage and empower patients to take a more active role in their own healthcare, shared his Read more

RMS Healthcare will be hosting a series of webinar sessions which address the Patient-Centered Medical Home (PCMH) model adoption within physician practices.  The sessions will be aimed to provide the participant with applicable “how-to’s” of implementing processes to change the landscape of patient care within the practice and to optimize operations which support the adoption Read more

This blog post was written by our guest blogger Susan Maxsween, Director of Healthcare and Practice Transformation at Research & Marketing Strategies (RMS). In February of this year, RMS Healthcare posted a blog entitled NCQA to launch new 2014 PCMH standards, which highlighted the core components of the Patient Centered Medical Home (PCMH) Model and Read more

After an intensive application process, Baldwinsville based Research & Marketing Strategies (RMS) has received approval as a survey vendor for the 2014 In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey. (ICH CAHPS®). The Centers for Medicaid & Medicare Services (CMS) granted RMS as an ICH CAHPS® approved vendor this week. “We are happy Read more

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides federal protection for individuals identifiable health information held by covered entities and their business associates, and gives patients rights with respect to that information. HIPAA ensures that you have rights over your health information. That includes the right to review your personal information, making Read more

This article was written by our guest blogger Megan O’Donnell, Manager of RMS Healthcare here at Research & Marketing Strategies (RMS) in Syracuse, NY. The RMS white paper is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. This blog post serves as part 5 of a 5 part Read more

In 2012, Research & Marketing Strategies, Inc. (RMS) was one of only five National Renal Administrators Association (NRAA) preferred vendors for the ICH CAHPS® survey. Since its inception, RMS has been a leader in ICH CAHPS® survey administration and has proven to be a great resource for dialysis facilities. The intent of the survey is Read more

This blog post is part 4 of a 5 part series written by Megan O’Donnell of Research & Marketing Strategies (RMS) and RMS Healthcare. It is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. To obtain the full white paper from Megan, including all 15 training tips for Read more

This blog post was authored by Megan O’Donnell, Manager of RMS Healthcare at Research & Marketing Strategies (RMS). This article is part 3 of a 5 part series on 15 skills that healthcare employees need to be successful. It is based on an article written by HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written Read more