Call Center
Always at Your Beck & Call.
Sometimes it’s nice to have a back office to take care of the things you don’t have time for. It’s equally nice to have a department available to provide you with research information for effective decision-making. RMS QualiSight is home to an on-site call center, serving as an extension of your customer service, research, and marketing departments. ¡Hola! We speak Spanish too!
You Know What You Need. We’ll Take it From There.
Our team of efficient and qualified Telephone Survey Associates provide your organization with comprehensive qualitative and quantitative research information to make your job easier. We listen to your needs and develop an effective research approach that meets your objectives.
Working in the RMS Call Center
*Please note at this time masks are not required for working at RMS.
Outbound Services
- In-depth interviews (IDIs)
- Telephone surveys
- Focus group recruiting
- Mystery shopping (phone or in-person)
- Database management
- Lead qualification
- List verification
- Executive interviews
- Intercept surveys
- IVR Surveys
- Secondary research
Inbound Services
- Answering services
- Appointment setting/follow-up calls
- Event registration
- Welcome calls
- Reminder calls
- IVR Surveys
- Market Research Recruiting