Thank you and the RMS team for such a great experience! [Our team] was a bit nervous going to a new facility where our company did not have any prior experience, but I will say I was blown away by your customer service, hard work and quality of respondents. I highly recommend your team whenever we have research needs in the Syracuse area.
We’ve done a number of things with RMS, they are outstanding! RMS [was] great to work with, very professional, flexible and knowledgeable. I think one would generally think of a market research firm as a data business. However, RMS has really taken that further and made this a people business. They are great to work with and bend over backwards for us.
The data was a tremendous value to the overall evaluation. It was nice working with [RMS] on this effort.
RMS was friendly, aimed to please, helpful and professional. We will use the advertising campaign study results to create consumer-preferred visuals and copy that will effectively communicate product benefits. This is a new product launch.
I know the RMS reputation to be based on integrity, hard work...thoroughly professional.
Thank you [RMS] — we thoroughly enjoyed [the report and discussion]...this was very well done! We now have some key areas on which to focus our development efforts. We look forward to continuing this and other discussions with the RMS team!
RMS was professional. From our first meeting until the final deliverables, everyone from RMS was beyond helpful, professional and customer-centric. Awesome experience!
RMS did an excellent job. We were very satisfied with the process and result of the project. I look forward to our next project. It will be used to establish a benchmark for our properties and we will do the same project again to [hopefully] show improvement.
RMS [was] highly effective and extremely competent. This survey is an incredible tool to use in the long-range planning of our district. [It will help with] meeting the current and future instructional focus in the district. It’s also extremely valuable when looking at how to match the financial and educational needs of the community.
[RMS] always made sure questions were addressed, input verified at each step. Great job! Count your firm among those we'd like to stay with over time.
RMS was personable and customer-oriented. RMS was responsive to our demands. Quick turnaround on the final report. We are satisfied. We will use the data to support effectiveness of our advertising campaign.
RMS is efficient, goal-oriented and customer-focused. I was very pleased with the process and the results. RMS provided the best quality service to me even though we encountered obstacles on my side.
Research & Marketing Strategies has been integral to Onondaga Community College's efforts to continually strengthen our insight and clarity into the needs of the community we serve. The professionalism, expertise and diligence of the RMS team always makes them a pleasure to work with.
RMS was very thorough. We changed our vision of what we wanted a few times during the process and RMS [consulted] with us to make that happen. [We are] very satisfied. The study will gear us toward making the website more user-friendly and increase readership and subscribers.
RMS is results-driven and customer-oriented. [There was] great detail put into making our project a success. Everyone worked hard to assure our needs were met. We will use the research to drive our direction in development of our new product.
RMS is a great company to work with. The staff listens to your end goal and develops the best program and approach to achieve those results. We are very happy with RMS and will use [their services] again. The research identified training needs and opportunities to improve member experiences.
Thanks to the entire team at RMS for flawless execution of a tricky project for a very important client. Everything was handled just as I hoped, from taking out the competitor products to dealing with last minute changes.
RMS is best-practice, a state-of-the-art market research firm. RMS’ performance exceeded our expectations in all areas. We are delighted with our report. The report will be presented to the Onondaga County legislature to justify continuation and enhancement to our funding.
When I created my graduate admissions recruitment and marketing plan last summer I used the research findings to inform my activity. One of the many areas it was useful was in defining our primary market area (PMA). The comprehensive research you undertook has informed every decision we take and will for the foreseeable future.
[The RMS staff was] easy to work with and you made the whole process turnkey for us. Not only was it a great experience but you delivered results!
Good client interaction, well presented data, comprehensive report.
Your team did an excellent job. Let me commend and thank you for a job very well done! We have gained great insight from your report and found your presentation to be extremely comprehensive and professional.
Very competent and professional.
[RMS] really understood what we were looking to get out of the research.
Professional, thorough and complete. Thanks for meeting our tight deadlines!
The professionalism and quality of the work and the survey analysis, as well as the board presentation, were excellent.
RMS was most receptive to questions, comments, suggestions. Rationale and explanations were clear, helpful.
Team effort was very professional. RMS showed great respect for the project objectives, timelines and support. Great Job!
RMS personnel conducted the focus groups with a professional ease that made the experience interesting and enjoyable as well as useful!
The Right Type of Research Matters.
Since 2002, our core services focus on providing qualitative and quantitative methodologies to address your specific research needs. Whether you’re looking to gather opinions and perceptions, or you’re interested in analyzing data for effective decision-making—boom, done!
The Benefits are Endless.
Gain an advantage over your competitors by monitoring markets to discover emerging trends and the latest innovations.
We’ll plant, you harvest. We generate useful reports to help you understand our recommendations and plan your next steps.
Take care of those who matter most. Increase customer loyalty and engage them in their experiences. Focus on Voice of the Customer (VoC) and feedback.
Establish your market positioning, benchmark and monitor your progress to make decisions and take action.
Gauge your customer insights and reactions to new products or services to stay a step ahead of your competition.
Unearth a bunch of gems—communication preferences, risk analysis, reputation, potential issues, trend analysis, brand equity, and more.
What We Do.
How We Do It.
• Online Surveys
• Telephone & Text surveys
• Mail & Paper Surveys
• Mixed-Mode Surveys
• Panel Research
• Data Analysis
Industries We Work With.
Banking | Education – School Districts / Higher Education | Energy* | Financial Services | Food + Beverage | Government
Healthcare | Manufacturing | Non-Profit | Real Estate | Retail | Telecommunications | Utilities*
*RMS is proud to be a NYSERDA approved vendor for data collection