RMS

Does your organization need a check-up?

Healthcare

Your health is your greatest wealth.

The good health of your organization is vital to achieving better patient outcomes. And the RMS Healthcare division understands this. As a CMS-certified vendor, we’ve been conducting Consumer Assessment of Healthcare Providers and Systems (CAHPS)® surveys since 2005. In addition, we’ve been providing consultative services to improve the quality of patient care with Patient-Centered Medical Home (PCMH)™ Recognition since 2009. Acting as an extension of your organization, RMS Healthcare provides operational support, consulting, training and research services.

Our healthcare experts work with hospitals, clinically-integrated networks (ACOs, PPOs, CINs) and primary and specialty care practices.

Need healthcare consulting support? We’ve got you covered.

  • CAHPS® Patient Satisfaction Surveys
  • PCMH Recognition through NCQA, Accreditation Association for Ambulatory Health Care, Inc.
  • Patient Safety Culture Surveys
  • Community Health Needs Assessment / Community Health Assessment—CHNA/CHA
  • Employee satisfaction
  • Healthcare practice quality
  • Developing benchmark data for improvement
  • HIPAA compliance training and audits
  • Appointment Reminder Calls
  • Strategic planning facilitation
  • Practice management consulting
  • Clinical and financial dashboards/benchmarking
  • Staff training and development
  • Needs assessment and market feasibility studies
  • Medical staff development plans

Contact RMS

[We] appreciate the hard work you and your staff perform on a daily basis. It is a pleasure working with your team.
Outpatient Dialysis

Loma Linda, California

The team I worked with was amazing. They provided support, guidance and motivation through the entire process.
Tri-County Family Medicine

Cohocton, NY | Dansville, NY | Geneseo, NY | Nunda, NY | Wayland, NY

It is always a pleasure to work with people who are skilled, attentive, agreeable, responsive, understanding and discreet.
Upstate Medical University

Syracuse, New York

RMS was very responsive and accommodating with all the problems and idiosyncrasies of our EMR system—amazing charts. The staff was always punctual, succinct and inviting. We looked forward to our Wednesday mornings.
Hope Internal Medicine

Avon, New York

Overall satisfied with the project experience.
Finger Lakes Health

Geneva, New York

Susan and her team were able to guide me through the process. [They] could answer any questions when I had them and any information [they] provided was explained in a way to make it easier to follow what was needed from me at any given time. Susan was fantastic in details that were needed on my reports and policies. Her positive attitude was a plus...and always made you feel like family.
Trimas Family Care, PLLC

Jackson, Michigan

I have worked with [the RMS Healthcare team] on our recent PCMH reattestation and know that I would not have been able to accomplish recognition without their help. They are all so wonderful and so very helpful!
Cayuga Family Medicine

Ithaca, New York

[The RMS Healthcare team was] very encouraging and able to make things understandable. They were also very flexible in meeting with us via phone at our convenience.
Honeoye Valley Family Practice

Honeoye Falls, New York

An awesome team to help our group gather the appropriate data to submit for PCMH. So supportive, so helpful! I couldn't have done it without them!
Keuka Family Practice

Bath, New York

[The RMS Healthcare team was] professional, knowledgeable and encouraging throughout our PCMH endeavor from start to finish. We would not have been able to apply for PCMH and [be] successful without their help.
Jones Memorial Hospital

Wellsville, NY | Bolivar, NY | Belmont, NY

Very satisfied with the help we received along the way. The weekly update meetings were very helpful for staying on task.
Dr. Cole PPC

Brooklyn, MI

RMS was thorough and informative. I was very pleased with the quality of data we received from our RMS B2B survey. Everyone was knowledgeable, friendly and easy to work with. The data was quite helpful to us and was very eye-opening!
MultiMed

Baldwinsville, New York

Much impressed with your help and work and those of your colleagues—as usual!
Dr. Klepack, Dryden Family Medicine

Dryden, New York

RMS just did an overall outstanding job. Staff is easy to work with, the report generated was easy to understand and build future plans on.
Cortland Hospital

Cortland, New York

Very responsive to needs. Adaptable. Can problem solve. Very pleased with the outcome of our project. Interaction throughout the engagement was excellent.
Health Alliance IPA & PHO

Very thorough, quality report/study. RMS gained a quick understanding of the facility, its residents, dementia, assisted living programs, etc.
Loretto

Syracuse, New York

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