RMS Healthcare is a superb survey partner that we have been working with for several years. The firm is timely, proactive, professional, and responsive in their collaborative partnership. They care about quality and improved quality outcomes. RMS has worked with us to develop impactful strategies to optimize our patient engagement in the survey process, which has resulted in meaningful survey response rates and improved the patient experience. We look forward to continuing our relationship working with them in the future.
RMS Healthcare is timely, professional, and responsive in their collaborative partnership with our Ambulatory Surgical Center. The onboarding process went well, and we have been pleased with their responsiveness to questions and attentiveness to our needs. We look forward to a longstanding partnership with RMS Healthcare. They truly care about their clients and patients they serve.
Our practice has worked with RMS for 10 years and I’ve known Mark Dengler, the Founder and President for over 25 years. RMS is filled with integrity and is one of the most reliable and excellent companies you will find. Every employee is invested in the individual and aggregate success of the team. It’s remarkable how each person provides impeccable attention to detail. They are committed to accurate data collection and distribution. Their customer service and dedication to quality is at the highest level. I highly recommend them!
Even during our submission, I felt we were part of a team that all wanted the same outcome—PCMH Certification!
RMS has been a phenomenal partner to AHP and has shepherded many a practice across the PCMH finish line.
RMS, Shannon Beebe, and Lizz Kratz were phenomenal to work with for our PCMH initial certification. Extremely knowledgeable. Could not have asked for a better team!
[We] appreciate the hard work you and your staff perform on a daily basis. It is a pleasure working with your team.
The team I worked with was amazing. They provided support, guidance and motivation through the entire process.
It is always a pleasure to work with people who are skilled, attentive, agreeable, responsive, understanding and discreet.
RMS was very responsive and accommodating with all the problems and idiosyncrasies of our EMR system—amazing charts. The staff was always punctual, succinct and inviting. We looked forward to our Wednesday mornings.
Overall satisfied with the project experience.
Susan and her team were able to guide me through the process. [They] could answer any questions when I had them and any information [they] provided was explained in a way to make it easier to follow what was needed from me at any given time. Susan was fantastic in details that were needed on my reports and policies. Her positive attitude was a plus...and always made you feel like family.
I have worked with [the RMS Healthcare team] on our recent PCMH reattestation and know that I would not have been able to accomplish recognition without their help. They are all so wonderful and so very helpful!
[The RMS Healthcare team was] very encouraging and able to make things understandable. They were also very flexible in meeting with us via phone at our convenience.
An awesome team to help our group gather the appropriate data to submit for PCMH. So supportive, so helpful! I couldn't have done it without them!
[The RMS Healthcare team was] professional, knowledgeable and encouraging throughout our PCMH endeavor from start to finish. We would not have been able to apply for PCMH and [be] successful without their help.
Very satisfied with the help we received along the way. The weekly update meetings were very helpful for staying on task.
RMS was thorough and informative. I was very pleased with the quality of data we received from our RMS B2B survey. Everyone was knowledgeable, friendly and easy to work with. The data was quite helpful to us and was very eye-opening!
Much impressed with your help and work and those of your colleagues—as usual!
RMS just did an overall outstanding job. Staff is easy to work with, the report generated was easy to understand and build future plans on.
Very responsive to needs. Adaptable. Can problem solve. Very pleased with the outcome of our project. Interaction throughout the engagement was excellent.
Very thorough, quality report/study. RMS gained a quick understanding of the facility, its residents, dementia, assisted living programs, etc.
Your Health is Your Greatest Wealth.
The good health of your organization is vital to achieving better patient outcomes. And the RMS Healthcare division understands this. As a CMS-approved vendor, we’ve been conducting Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys since 2005. In addition, we’ve been providing consultative services to improve the quality of patient care with Patient-Centered Medical Home (PCMH™) Recognition since 2009. Acting as an extension of your organization, RMS Healthcare provides operational support, consulting, training, and research services.
Our healthcare experts work with hospitals, clinically-integrated networks (ACOs, PPOs, CINs), along with primary and specialty care practices.
Need healthcare consulting support? We’ve got you covered.
- CAHPS® Patient Satisfaction Surveys
- PCMH Recognition through NCQA, Accreditation Association for Ambulatory Health Care, Inc.
- Surveys on Patient Safety Culture—SOPS™
- Community Health Needs Assessment / Community Health Assessment—CHNA/CHA
- Employee Satisfaction
- Healthcare Practice Quality
- Telemedicine Surveys
- Developing Benchmark Data for Improvement
- HIPAA Compliance Training and Audits
- Appointment Reminder Calls
- Strategic Planning Facilitation
- Practice Management Consulting
- Clinical and Financial Dashboards / Benchmarking
- Staff Training and Development
- Needs Assessment and Market Feasibility Studies
- Medical Staff Development Plans