CAHPS® & Patient Surveys
Everything CAHPS®, Everything Patient Surveys.
With over a decade of patient satisfaction and CAHPS® (Consumer Assessment of Healthcare Providers and Systems) survey experience, it’s no wonder our healthcare team has been recognized as one of the Top 10 patient satisfaction measurement firms in the country by Modern Healthcare, and our response rates continue to exceed the national average. If you’re looking for a firm with proven customer satisfaction and the ability to get your patients surveyed, you’ve come to the right place.
The Power of Patients.
The Centers for Medicare & Medicaid Services (CMS) has developed patient satisfaction surveys to assess the experience of a large sample of patients. The purpose of these surveys is to improve healthcare in the United States. The survey results are publicly reported and can affect payments to CMS participating providers. RMS can also customize a survey to your needs.
Not Just Another Vendor.
As a CMS-approved CAHPS vendor, we work with you to ensure quality of care and patient feedback are your indicators of success. We provide the navigation you need to improve your scores, directly impacting your appeal to new and existing patients. We conduct surveys by mail, phone, email, and text. RMS is also a proud member of the Renal Healthcare Association (formerly NRAA).
Easy Does It.
Our team will walk you through the necessary survey process steps and keep you updated on any developments. We streamline the process to make it easy for you, because that’s what we’re here to do.
Get smart about CAHPS & Patient Surveys.
We mean it when we say we help our clients out. Explore our survey product lines and useful information we’ve gathered to guide you through the survey process.
CAHPS for ACO—Accountable Care Organizations
CG CAHPS—Clinician & Group
ECHO Survey—Behavioral Health
ED CAHPS—Emergency Department
HH CAHPS—Home Health
ICH CAHPS—In-Center Hemodialysis
CAHPS for MIPS—Merit-Based Incentive Payment Systems
OAS CAHPS—Outpatient and Ambulatory Surgery