Our Employees Make Us Who We Are.

Careers

Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences. Explore our dynamic career opportunities. Become a game-changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.

We’re also always looking for bilingual people to participate in paid studies by joining our community research panel, RMS ViewPoint, sign up here!

Research Analyst Read more

Full-Time Position

We’re looking for an experienced market research analyst to join our team. We are an established market research firm that has a proven reputation for delivering excellent data analysis and interpretative results for our clients using both quantitative and qualitative modalities. The primary job responsibilities include designing, implementing, gathering, and analyzing results from proven research methods created to obtain credible data to help guide decision-making in a variety of industries. The work involves programming surveys in our SNAP® statistical software. Using known statistical techniques and tools to provide insights. Moreover, the research analyst needs to be an effective problem-solver identifying solutions to help build effective research studies and address potential issues. This position requires someone who can prepare research reports and presentations that present useful and actionable data and findings, incorporating graphical displays. The position works collaboratively with RMS staff across department teams.

Our clients and projects vary across industries. Typical research studies include online business or consumer surveys, in-depth interviews, telephone surveys, mystery shopping, focus groups, and feasibility analysis.

RMS is known for its strong positive work culture. The project work changes frequently and helps keep things fast-paced and interesting. Since COVID-19, several staff work fully remote. Others incorporate a hybrid style model with some in-office and remote work hours. If you are looking to join a company that focuses on delivering the highest quality data to its clients, we’d love to talk! Here is a summary of the key skills that we are looking for:

  • Analytical Skills Possess excellent data assessment skills, utilizing standard, advanced data analysis tools and techniques to conduct research.
  • Team Collaboration  Works across department teams to support organizational activities and operations, demonstrating competency as a strong collaborator and coordinator.
  • Problem-solving Skills  Demonstrate effective problem-solving, devising, and enacting solutions to ensure project results are delivered timely.
  • Communication Skills — Effective oral and written communication skills, including making presentations to decision-makers.
  • Experience  Excellent working knowledge of Microsoft Office (specifically advanced knowledge of Excel and PowerPoint) software. Working knowledge of survey analytics software such as Qualtrics, Remark, SNAP, SPSS, etc.

Working in a COVID-19 world, our team is keeping up to date on all safety protocols to maintain a healthy work environment.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.

To apply, please submit a resume to the following:
Jennifer Rafferty
JenniferR@RMSresults.com
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Bilingual Telephone Survey Associate – Call Center Read more

Job Summary:
RMS is actively hiring part-time, Bilingual Telephone Survey Associates (who speak fluent English and Spanish) to join our team of go-getters in the Call Center. You will be guided on conducting outbound telephone calls for a variety of market research project types, including surveys, recruiting, and CAHPS® Patient Satisfaction surveys. You’ll work with industries ranging from healthcare, education, manufacturing, the food industry, and more. If you are friendly, motivated, and wish to grow your communication skills as a market research interviewer—you’ll be a perfect fit!

The Bilingual Telephone Survey Associate part-time position allows for flexible scheduling, with evening and weekend availability. Work from home opportunities are available for candidates with call center experience.

Key Responsibilities:

  • Communicate effectively with teammates over the phone and email
  • Make outbound telephone calls on behalf of RMS clients in English and Spanish
  • Utilize Microsoft Excel for tracking and note-taking
  • Build and maintain rapport with people over the phone
  • Follow survey scripts as written

Preferred Skills:

  • Effective oral and written communication
  • Comfortable using a telephone, computer, and navigating the internet
  • Basic knowledge of Microsoft Excel
  • Ability to listen and type responses at the same time
  • Ability to quickly build rapport with people on the phone

Working in a COVID-19 world, our team is keeping up to date on all safety protocols to maintain a healthy work environment.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.

To apply, please submit a resume to the following:
Jennifer Rafferty
JenniferR@RMSresults.com
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Telephone Survey Associate – Call Center Read more

Job Summary:
RMS is hiring part-time, Telephone Survey Associates to join our team of go-getters in the Call Center. You will be guided on conducting outbound telephone calls for a variety of market research project types, including surveys, recruiting, and CAHPS® Patient Satisfaction surveys. You’ll work with industries ranging from healthcare, education, manufacturing, the food industry, and more. If you are friendly, motivated, and wish to grow your communication skills as a market research interviewer—you’ll be a perfect fit!

The Telephone Survey Associate part-time position allows for flexible scheduling, with evening and weekend availability. Work from home opportunities are available for candidates with call center experience.

Job Responsibilities:

  • Communicate effectively with teammates over the phone and email
  • Make outbound telephone calls on behalf of RMS clients
  • Utilize Microsoft Excel for tracking and note-taking
  • Build and maintain rapport with people over the phone
  • Follow survey scripts as written

Required Skills:

  • Effective oral and written communication
  • Comfortable using a telephone, computer, and navigating the internet
  • Basic knowledge of Microsoft Excel
  • Ability to listen and type responses at the same time
  • Ability to quickly build rapport with people on the phone

Working in a COVID-19 world, our team is keeping up to date on all safety protocols to maintain a healthy work environment.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.

To apply, please submit a resume to the following:
Jennifer Rafferty
JenniferR@RMSresults.com
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027



Our Philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President

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Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients, and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development

RMS truly values all of its employees’ ideas and opinions—everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager

Devotion, determination, and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations

When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations

RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations

We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator

Click here to view our Code of Conduct.

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