Our Employees Make Us Who We Are.

Careers

Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences. Explore our dynamic career opportunities. Become a game-changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.

We’re also always looking for bilingual people to participate in paid studies by joining our community research panel, RMS ViewPoint, sign up here!

Bilingual Telephone Survey Associate – Call Center 

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Job Summary:
RMS is actively hiring part-time, Bilingual Telephone Survey Associates (who speak fluent English and Spanish) to join our team of go-getters in the Call Center. You will be guided on conducting outbound telephone calls for a variety of market research project types, including surveys, recruiting, and CAHPS® Patient Satisfaction surveys. You’ll work with industries ranging from healthcare, education, manufacturing, the food industry, and more. If you are friendly, motivated, and wish to grow your communication skills as a market research interviewer—you’ll be a perfect fit!

The Bilingual Telephone Survey Associate part-time position allows for flexible scheduling, with evening and weekend availability. Work from home opportunities are available for candidates with call center experience.

Key Responsibilities:

  • Communicate effectively with teammates over the phone and email
  • Make outbound telephone calls on behalf of RMS clients in English and Spanish
  • Utilize Microsoft Excel for tracking and note-taking
  • Build and maintain rapport with people over the phone
  • Follow survey scripts as written

Preferred Skills:

  • Effective oral and written communication
  • Comfortable using a telephone, computer, and navigating the internet
  • Basic knowledge of Microsoft Excel
  • Ability to listen and type responses at the same time
  • Ability to quickly build rapport with people on the phone

Working in a COVID-19 world, our team is keeping up to date on all safety protocols to maintain a healthy work environment.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.

To apply, please submit a resume to the following:
Jennifer Rafferty
JenniferR@RMSresults.com
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Telephone Survey Associate – Call Center

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Job Summary:
RMS is hiring part-time, Telephone Survey Associates to join our team of go-getters in the Call Center. You will be guided on conducting outbound telephone calls for a variety of market research project types, including surveys, recruiting, and CAHPS® Patient Satisfaction surveys. You’ll work with industries ranging from healthcare, education, manufacturing, the food industry, and more. If you are friendly, motivated, and wish to grow your communication skills as a market research interviewer—you’ll be a perfect fit!

The Telephone Survey Associate part-time position allows for flexible scheduling, with evening and weekend availability. Work from home opportunities are available for candidates with call center experience.

Job Responsibilities:

  • Communicate effectively with teammates over the phone and email
  • Make outbound telephone calls on behalf of RMS clients
  • Utilize Microsoft Excel for tracking and note-taking
  • Build and maintain rapport with people over the phone
  • Follow survey scripts as written

Required Skills:

  • Effective oral and written communication
  • Comfortable using a telephone, computer, and navigating the internet
  • Basic knowledge of Microsoft Excel
  • Ability to listen and type responses at the same time
  • Ability to quickly build rapport with people on the phone

Working in a COVID-19 world, our team is keeping up to date on all safety protocols to maintain a healthy work environment.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.

To apply, please submit a resume to the following:
Jennifer Rafferty
JenniferR@RMSresults.com
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027



Our Philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President

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Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients, and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development

RMS truly values all of its employees’ ideas and opinions—everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager

Devotion, determination, and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations

When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations

RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations

We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator

Click here to view our Code of Conduct.

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