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The primary function of the QualiSight Telesurvey Associate (TSA) is to conduct outbound telephone survey calls for our CAHPS® Patient Satisfaction projects. All Telesurvey Associates will have opportunities to work a variety of other project types such as business or consumer survey research, mystery shopping, focus group recruitment, and other survey projects. In addition to outbound telephone surveys, the TSA may also be assigned to various administrative duties such as data entry, internet research, and mail processing.
Work is available in the evenings and on weekends. TSAs must have a flexible schedule to accommodate mandatory training meetings on-site a few times per year as well as occasional late-night work (until midnight—late night differential pay is offered).
Summary of skills:
• Effective oral and written communication skills
• Excellent telephone skills
• Must be comfortable using a computer and navigating the Internet
• Basic Microsoft Excel skills are required
• Ability to listen and type responses at the same time
• Ability to work in a fast-paced environment with tight deadlines
NOTE: Bilingual work is also available at a higher rate. Must be fluent in English and Spanish.
To apply, please submit a resume, salary history and cover letter to the following:
Happy employees are successful employees.
Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.
Jennifer Rafferty, Administrative & Human Resources Manager
Sandy Baker, Vice President of Corporate Development
Maggy Stewart, Graphic Designer & Marketing Coordinator
Mark Dengler, President
Erica Winters, Manager of Research Analytics
Shannon Beebe, Supervisor of Healthcare Transformation
Zach Shaw, Research & Panel Associate
Lauren Krell, Director of QualiSight Operations
Susan Maxsween, Vice President, Healthcare Consulting & Operations