Our employees make us who we are.


Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences.
Explore our dynamic career opportunities. Become a game changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.

Graphic Designer/Marketing CoordinatorRead more

The Graphic Designer/Marketing Coordinator will oversee the creation and maintenance of all communication and marketing materials for RMS, maintaining the corporate brand standards and look. This individual will manage the storage, placement and promotion of RMS corporate communication and collateral materials. Additionally, this position will coach and support company staff in developing and distributing corporate marketing information as needed, looking for new ways to promote and share the work that RMS does using a wide variety of resources. This individual will play an active role in website management, analytic reports, social media content preparation.

Specific duties & responsibilities:
• Responsible for strategic direction and execution of all internal and external communication
• Monitor and maintain corporate website with current content, including data, photography, video, visuals and SEO
• Write and submit press releases, articles, announcements and collateral material promoting RMS services
• Maintain current database of all sources to use for communication and PR distribution
• Develop brand guidelines and ensure consistent adherence for all corporate and marketing materials
• Collaborate with the analytics team to creatively display data graphically, into meaningful results for client reports
• Source and create social media content to ensure that RMS is positioned well in the marketplace with regard to building capability awareness and public relations
• Create and update collateral, case studies, reports, signage, ads and sales tools with input from business development, analytics, QualiSight and healthcare management teams
• Interact with other departments to understand key components of the business
• Develop and execute online strategies that include search engine optimization, keyword search, search engine marketing and social media
• Maintain client list with logos, staff bios and photos
• Serve as the primary liaison between RMS and printing/publishing vendors, ensuring that RMS produced work is proofed and accurate
• Create PowerPoint presentations, proposals and reports as needed
• Produce newsletters for RMS corporate, RMS Healthcare and contracted clients as needed
• Conduct appropriate market research on competitive services and firms regularly to ensure that RMS collateral material is fresh, pertinent and following industry expected modalities
• Attend outside RMS business functions, representing the company in a professional, corporate manner
• Performs other duties as requested

Minimum position requirements:
• Bachelor’s degree in communication or marketing (or related field)
• 2-3 year minimum working in a business environment
• Effective verbal and creative written communication skills
• Excellent working knowledge of WordPress/HTML; Adobe Creative Cloud (Photoshop, InDesign, Illustrator, et al.); Microsoft Office (Word, PowerPoint, Excel) software
• Sound understanding of marketing principles
• Timely and accurate completion of tasks
• Able to deliver creative and innovative thoughts
• Excellent writing skills; able to articulate research work for a wider audience
• Ability to work independently and follow through on own initiative is essential
• Ability to manage multiple priorities with frequent time constraints required

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

QualiSight Telesurvey Associate (TSA)Read more

The primary function of the QualiSight Telesurvey Associate (TSA) is to conduct outbound telephone survey calls for our CAHPS® Patient Satisfaction projects. All Telesurvey Associates will have opportunities to work a variety of other project types such as business or consumer survey research, mystery shopping, focus group recruitment, and other survey projects. In addition to outbound telephone surveys, the TSA may also be assigned to various administrative duties such as data entry, internet research, and mail processing.

Work is available in the evenings and on weekends. TSAs must have a flexible schedule to accommodate mandatory training meetings on-site a few times per year as well as occasional late-night work (until midnight—late night differential pay is offered).

Summary of skills:
• Effective oral and written communication skills
• Excellent telephone skills
• Must be comfortable using a computer and navigating the Internet
• Basic Microsoft Excel skills are required
• Ability to listen and type responses at the same time
• Ability to work in a fast-paced environment with tight deadlines

NOTE: Bilingual work is also available at a higher rate. Must be fluent in English and Spanish.

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027


Our philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.


RMS truly values all of its employees’ ideas and opinions — everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager
Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development
We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator


I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President
The best part about my work is providing my clients with the data-driven insights they need to succeed. It is extremely rewarding to know your teamwork has made a positive impact on the client’s daily operations, or even the community at large.
Erica Winters, Manager of Research Analytics
RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations

We’re an organization whose teams work collaboratively to ensure our clients get the best.
Zach Shaw, Research & Panel Associate
Devotion, determination and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations
When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations



Get A QuoteCall UsEmail Us