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QualiSight Call Center Associate Read more
We are looking for some great people to work in the call center on a part-time basis! The primary responsibility of this position is to conduct outbound telephone survey calls for various client projects, including our CAHPS® Patient Satisfaction Survey work. All associates will have opportunities to work a variety of project types such as business or consumer survey research, mystery shopping, focus group recruitment, intercept survey work, and other survey projects. In addition to outbound telephone surveys, associates may also be assigned to various administrative duties such as data entry, internet research, and mail processing.
Work is available in the evenings and on weekends. Call center associates must have a flexible schedule to accommodate mandatory training meetings a few times per year as well as occasional late-night work until midnight (late night differential pay is offered).
RMS is a fun place to work and the project work changes frequently, which keeps things interesting! If you are motivated, friendly, have a competitive spirit, and like to talk to all different types of people—this may be the perfect part-time job for you!
Summary of Skills We’re Looking For
- Effective oral and written communication skills
- Excellent telephone skills
- Must be comfortable using a computer and navigating the Internet
- Basic Microsoft Excel skills are required
- Ability to listen and type responses at the same time
- Ability to work in a fast-paced environment with tight deadlines
- Ability to quickly build rapport with people on the phone
NOTE: Bilingual work is also available at a higher rate. Must be fluent in English and Spanish.
If you are interested in joining our team please submit your resume to the following:
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Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.
I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President
Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients, and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development
RMS truly values all of its employees’ ideas and opinions—everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager
The best part about my work is providing my clients with the data-driven insights they need to succeed. It is extremely rewarding to know your teamwork has made a positive impact on the client’s daily operations, or even the community at large.
Erica Winters, Manager of Research Analytics
Devotion, determination, and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations
When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations
RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations
We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator
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