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Careers

Work at RMS

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences. Explore our dynamic career opportunities. Become a game-changer in the market research industry.


Current Job Opportunities at RMS

Check here for future job postings and opportunities.


Marketing Coordinator / Graphic Designer Read more

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Join the Team:

If you interested in joining a great company, consider becoming a part of the RMS family.

RMS is passionate about market research, and we are seeking a marketing coordinator/graphic designer to help us creatively and professionally communicate our work to a wide variety of industries, such as healthcare, education, manufacturing, financial, energy, and more.

SUMMARY OF MAJOR RESPONSIBILITIES

The Marketing Coordinator /Graphic Designer will oversee the creation and maintenance of all communication and marketing materials for RMS, maintaining the corporate brand standards, image and promotion. This individual will manage the placement and promotion of RMS corporate communication and collateral materials. Additionally, this position will identify new ways to promote and share the work that RMS does using a wide variety of resources. This individual will play an active role for the website, market research reports and social media graphic design needs.

SPECIFIC DUTIES AND RESPONSIBILITIES

  1. Responsible for direction and execution of all internal and external communication.
  2. Monitor and maintain corporate website with current content, including data, photography, video, visuals and the use of search engine optimization.
  3. Write and submit press releases, articles, announcements, blogs and collateral material promoting RMS services.
  4. Design and edit graphics for print, email and web as needed.
  5. Maintain current database of all sources to use for communication and press release distribution.
  6. Manage brand guidelines and ensure consistent adherences for all corporate and marketing materials.
  7. Collaborate with the analytics team to creatively display data graphically, into meaningful results for client reports.
  8. Assist in helping to identify ways to find participants for our market research projects.
  9. Source and create social media content to ensure that RMS is positioned well in the marketplace about building awareness and public relations.
  10. Create and update collateral, case studies, reports, signage, ads and sales tools with input from Business Development, RMS Analytics, QualiSight, and Healthcare management team.
  11. Interact with other departments to understand the key components of the business.
  12. Develop and execute online strategies that include search engine optimization, keyword search, search engine marketing and social media. Provide assessment reports.  
  13. Maintain client list with logos, staff bios and photos.
  14. Serve as the primary liaison between RMS and printing/publishing vendors, ensuring that RMS produced work is proofed and accurate.
  15. Create PowerPoint presentations, proposals, email campaigns and reports as needed.
  16. Conduct appropriate market research on competitive services and firms, regularly to ensure that RMS collateral material is fresh, pertinent and following industry expected modalities.
  17. Attend outside RMS business functions, representing the company in a professional, corporate manner.
  18. Performs other duties as requested.

MINIMUM POSITION REQUIREMENTS

  • Bachelor’s degree in communication or marketing (or related field)
  • At least 2-year minimum experience working in a business environment
  • Effective verbal and creative written communication skills, with attention to detail
  • Excellent working knowledge of Adobe Photoshop, InDesign and Illustrator; Microsoft Office (Word, Excel, PowerPoint and Publisher), Outlook software
  • Sound understanding of marketing principles
  • Excellent writing skills with an emphasis on writing for the web and social media
  • Timely and accurate completion of tasks
  • Ability to prioritize multiple projects simultaneously
  • Able to deliver creative and innovative thoughts and designs
  • Ability to work independently and follow through on own initiative is essential

**This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance portability and Accountability Act of 1996 (HIPAA). Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines. Additionally, employees in this position are required to notify the Privacy Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA. RMS will provide HIPAA training opportunities for the employee to remain current of HIPAA requirements.

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.


Telephone Survey Associate – Call Center Read more

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Join the Team:

RMS is hiring part-time, Telephone Survey Associates to join our collaborative team of go-getters.

If you interested in part-time work to earn extra income or stay connected to the community-come join our close-knit team and become a part of the RMS family.

RMS is passionate about survey research and we are seeking team members to gather feedback from individuals across the country through outbound telephone survey calls for a wide variety of industries, such as healthcare, education, manufacturing, the food industry, and more.

If you are friendly, motivated, and wish to grow your communication skills, this is the part-time position for you.

The Telephone Survey Associate position allows for flexible scheduling, with availability for shifts during days, evenings, or on weekends. We work around your schedule to help provide a stable work-life balance. Calls are conducted onsite. After your 90-day introductory period, you will also accrue vacation time to use.

What You’ll Need to Succeed:
• Effective oral and written communication skills
• Comfortable using a computer and navigating the internet
• Basic Microsoft Excel skills
• Listen and type responses at the same time
• Quickly build rapport with people on the phone
• Ability to read from a script verbatim
• The ability to read, write and speak clear, fluent English (and Spanish if bilingual)

RMS is a place where everyone can actively grow and learn from one another daily. regardless of your background, if this is a role that would make you excited to come into work—let’s talk!

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.


Bilingual (Spanish/English)  Telephone Survey Associate – Call Center Read more

Apply Now

Join the Team:

RMS is hiring part-time, Bilingual Telephone Survey Associates to join our collaborative team of go-getters. If you are fluent in both Spanish and English and can also read and write in both languages, we would like to meet with you about this opportunity!

If you interested in part-time work to earn extra income or stay connected to the community-come join our close-knit team and become a part of the RMS family.

RMS is passionate about survey research and we are seeking team members to gather feedback from individuals across the country through outbound telephone survey calls for a wide variety of industries, such as healthcare, education, manufacturing, the food industry, and more. If you are friendly, motivated, and wish to grow your communication skills, this is the part-time position for you.

The Telephone Survey Associate position allows for flexible scheduling, with availability for shifts during days, evenings, or on weekends. We work around your schedule to help provide a stable work-life balance. Calls are conducted onsite. After your 90-day introductory period, you will also accrue vacation time to use.

What You’ll Need to Succeed:

  • Effective oral and written communication skills in both English and Spanish
  • The ability to read, write and speak clear, fluent English and Spanish
  • Comfortable using a computer and navigating the in­­­­­­-ternet
  • Basic Microsoft Excel skills
  • Listen and type responses at the same time
  • Quickly build rapport with people on the phone
  • Ability to read from a script verbatim

RMS is a place where everyone can actively grow and learn from one another on a daily basis. Whatever background you bring to the table, if this is a role that would make you excited to come into work every day—let’s talk!

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer.


Research Analyst (Analytics Department) Read more

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Join the Team:

RMS is looking for a Research Analyst to join our team. If you desire to work for a company that is collaborative, purpose driven, and takes pride in our culture, we’d love to speak with you. We focus on delivering the highest quality research and data to our clients, while also investing in our company’s culture to provide an authentic, healthy, and enriching environment. This position works as part of the RMS Analytics project team. The Research Analyst works collaboratively with the other analytic team members using quantitative, qualitative, and mixed methods to design and interpret data for clients in the healthcare, energy, and educator sectors. The position requires preparation of research reports and presentations, recommendations, and next steps. RMS offers a full benefits package and a flexible work schedule.

Full-Time Position

The primary job responsibilities include:

  • Designing, implementing, gathering, and analyzing results from complex datasets.
  • Using proven research methods to obtain credible findings to guide decision-making in a variety of industries (primarily healthcare, energy and education).
  • Programming complex surveys and understanding advance logic and routing patterns.
  • Preparing research reports and presentations that present actionable data and findings, incorporating graphical displays.
  • Proposing and designing market research methodologies best suited for a client’s project(s).
  • Writing scripts, surveys, and interview guides to support research activities.
  • Complying with RMS standards for data quality.
  • Managing multiple projects and deadlines in a fast-paced industry.
  • Leading client kick-off meetings, designing workplans, and maintain internal workplans and project documentation.

RMS serves a wide variety of clients. We often rely on our expertise in market research methods to serve clients in various sectors. Most of our clients are in the healthcare, energy, and education industries. However, we’ve worked with financial institutions, amusement parks, professional sports teams, and non-profits. Some of the types of research you’ll be assigned to are related to employee satisfaction, consumer behaviors, feasibility studies, and customized research for our clients. You’ll design and analyze primary research like surveys (on-line and phone), in-depth interviews, intercepts and focus groups. You may also use mystery shopping techniques and analyze secondary data (census, demographic, industry benchmarks, etc.). You will also present and discuss the findings with clients, sharing your gained expertise and helping clients make better decisions.

Here is a summary of the key skills that we are looking for:

  • Analytical – possess excellent data analysis skills, utilizing standard, advanced data analysis tools and techniques to conduct research.
  • Collaborative – works across department teams to support organizational activities and operations, demonstrating a competency as a strong collaborator and coordinator.
  • Creativity – Thinking outside the box to delivery actionable findings to clients and understanding how to dive into data to find trends and themes.
  • Storytelling – Effective oral and written communication skills, including making presentations to decision-makers. Turning data into compelling narratives that tell the real story driving behaviors, actions, and decisions.

MINIMUM POSITION REQUIREMENTS:

  • Bachelor’s Degree required; Master’s Degree preferred.
  • Minimum of three years’ experience leading projects in a market research capacity.
  • Maintains a professional and collaborative and cooperative team approach throughout all aspects of work, focusing on the combined contributions.
  • Proficient oral and written communication skills expected. Strong attention to detail required.
  • Excellent working knowledge of Microsoft Office (specifically advanced knowledge of Excel, Power Point, and Word) software.
  • Working knowledge of survey programming software.
  • Demonstrated ability to conduct Internet research and interpret data into actionable findings.
  • Ability to work independently and follow through on own initiative is essential. Time management and organizational skills are essential to the position.
  • Ability to manage multiple complex projects and prioritize tasks to meet deadlines.
  • Ability to work with other members of the RMS team to ensure efficient project management for broad spectrum projects.
  • Excellent interpersonal skills and ability to work with diverse groups of people required.
  • Advanced statistical analysis experience is preferred.

RMS is a place where everyone can actively grow and learn from one another daily. regardless of your background, if this is a role that would make you excited to come into work—let’s talk!

Research & Marketing Strategies, Inc. (RMS) is an Equal Opportunity Employer



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Our Philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President

Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients, and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development

Devotion, determination, and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations

When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations

RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Sawyer, Manager, Healthcare Operations

We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator

Click here to view our Code of Conduct.

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