Our employees make us who we are.


Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences.
Explore our dynamic career opportunities. Become a game changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.

QualiSight Telesurvey Associate (TSA)Read more

The primary function of the QualiSight Telesurvey Associate (TSA) is to conduct outbound telephone survey calls for our CAHPS® Patient Satisfaction projects. All Telesurvey Associates will have opportunities to work a variety of other project types such as business or consumer survey research, mystery shopping, focus group recruitment, and other survey projects. In addition to outbound telephone surveys, the TSA may also be assigned to various administrative duties such as data entry, internet research, and mail processing.

Work is available in the evenings and on weekends. TSAs must have a flexible schedule to accommodate mandatory training meetings on-site a few times per year as well as occasional late-night work (until midnight—late night differential pay is offered).

Summary of Skills:

  • Effective oral and written communication skills
  • Excellent telephone skills
  • Must be comfortable using a computer and navigating the Internet
  • Basic Microsoft Excel skills are required
  • Ability to listen and type responses at the same time
  • Ability to work in a fast-paced environment with tight deadlines

NOTE: Bilingual work is also available at a higher rate. Must be fluent in English and Spanish.

To apply, please submit a resume, salary history, and cover letter to the following:

Jennifer Rafferty
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027


Administrative Associate Read more

This position is responsible for providing general administrative and clerical support related to project and office administration. The position requires that the individual be fully competent with general administrative processes. The specific work will involve preparation of mailings, managing data entry, into our internal survey software program, telephone work, Microsoft® Excel, and utilizing various pieces of office equipment, as well as conducting various quality audits. This position requires collaboration with other members of the organization to address existing client needs, as well as new client demands. Must maintain the utmost rigor in quality and follow prescribed protocol at all times. Position also serves in a collaborative manner as back-up to other departments as project demands dictate additional resources.



  1. Processes large mailings, including printing, collating, folding, stamping (using internal electronic stamp machine), delivering prepared mail to post office and picking mail up at post office, ensuring adherence to quality standards and established protocol.
  2. Responsible for all incoming mail functions including, date stamping and logging incoming mail; researches undeliverable mail; updates name and address databases as necessary with correct information, etc.
  3. Proactively monitors and rigorously adheres to all project planning calendars, works with the department Supervisor to proactively address and resolve obstacles. Will pay attention to deliverables specified timeframe deadlines.
  4. Quickly and accurately completes data entry using RMS’s survey software program.
  5. Monitors and requests office supplies for the department, ensuring appropriate amounts of inventory needed based upon operational needs. Monitors postage machine balance and business reply mail balance requesting funding when needed.
  6. Responsible for conducting various quality audits and documenting results. This includes audits conducted internally at RMS and those with the subcontractor (offsite).
  7. Assists in reviewing Quality Assurance Plan manuals and procedure documents, also participates in the necessary training and education requirements to remain compliant with regulations.
  8. Assists with various assigned administrative, filing and data base entry tasks associated with project work. Updates and maintains various department logs.
  9. Serves as the receptionist for the company as needed, answering and routing incoming calls as well as greeting guests who visit the office.
  10. Performs other duties as requested.


  • Associates degree required.
  • Minimum of two years experience in an administrative capacity required.
  • High level of attention to detail required.
  • Requires excellent troubleshooting and decision-making skills, self-motivation and the use of sound judgment and discretion.
  • Excellent working knowledge of Microsoft® Office (Word, Excel, Power Point). Fundamental knowledge Access.
  • Independent travel to and from sub-contractor site for various CAHPS mailing audits.


  • Physical 5% *
  • Ambulatory 5%
  • Sedentary 95%
  • Computer Work 75%
  • Travel minimal currently

*This position requires the ability to lift and mail crates (containing mail) up to approximately 30 pounds

This position requires access to patient Protected Health Information (PHI) and will also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines. Additionally, employees in this position are required to notify the Privacy and/or Security Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA. RMS will provide HIPAA training opportunities and venues for the employee to remain abreast of HIPAA requirements.

To apply, please submit a resume, salary history, and cover letter to the following:

Jennifer Rafferty
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Our philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.


RMS truly values all of its employees’ ideas and opinions — everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager
Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development
We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator


I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President
The best part about my work is providing my clients with the data-driven insights they need to succeed. It is extremely rewarding to know your teamwork has made a positive impact on the client’s daily operations, or even the community at large.
Erica Winters, Manager of Research Analytics
RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations

We’re an organization whose teams work collaboratively to ensure our clients get the best.
Zach Shaw, Research & Panel Associate
Devotion, determination and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations
When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations



Get A QuoteCall UsEmail Us