Our employees make us who we are.

Careers

Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences.
Explore our dynamic career opportunities. Become a game changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.


Research AnalystRead more

The Research Analyst manages designated client accounts and provides analytical support on various market research projects. This involves designing market research methodologies best suited for client projects, writing scripts, surveys, and guides to support research activities, client communications, reviewing and analyzing data to articulate in reports, and presenting information to clients in a consultative format. This person works as a part of the RMS project team on assigned work and at times taking total responsibility for account relations with clients. The Research Analyst will regularly interact with and update clients through in-person meetings, phone calls, and emails during projects anticipating client questions and answering them. This person incorporates recommendations, next steps and final reports for clients.

Specific duties & responsibilities:
• Serves as a leader among the core project team, providing valuable input and insight on various client and company initiatives
• Conducts proactive research activities on current client projects using secondary data sources and relevant search engine tools and websites
• Works with the research team members to complete work for clients to meet aggressive deadlines. The requires the ability to lead multiple market research projects simultaneously. Specific duties could include conducting all client communications, running an effective project kick-off meeting, creating the survey/script guide into a survey program as needed, analyzing the data, creating a polished summary report, and delivering the results to the client via an in-person or digital meeting
• Works with the Manager of Research Analytics and other team members to analyze and interpret primary data, identify key findings and trends
• Assists in corporate-wide strategic planning and competitive positioning activities
• Assists in the feasibility analysis of new business opportunities for RMS
• Proactively reviews marketing and market research industry activities, websites, and reports, staying abreast of new trends and competitive activities
• Assists in the writing of company blog articles
• Performs other duties as requested

Minimum position requirements:
• Bachelor’s Degree required, Master’s Degree preferred
• Minimum of two years’ experience leading projects in a market research capacity
• Excellent working knowledge of Microsoft Office (specifically advanced knowledge of Excel and PowerPoint) software
• Working knowledge of survey programming software (such as Qualtrics, Remark, SNAP, Survey Monkey etc.)
• Ability to work independently and follow through on own initiative is essential; time management and organizational skills are needed
• Ability to manage multiple priorities, with frequent time constraints required
• Excellent interpersonal skills and ability to work with diverse groups of people required
• Experience with mapping software and demographic data is preferred
• Advanced statistical analysis experience is preferred

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Senior Research AnalystRead more

The Senior Research Analyst manages designated client accounts and provides analytical support on various market research projects. This involves designing market research methodologies best suited for client projects, writing scripts, surveys, and guides to support research activities, client communications, reviewing and analyzing data to articulate in reports, and presenting information to clients in a consultative format. This person works as a part of the RMS project team on assigned work and at times taking total responsibility for account relations with clients. The Senior Research Analyst will regularly interact with and update clients through in-person meetings, phone calls, and emails during projects anticipating client questions and answering them. This Senior Research Analyst incorporates helps train Research Associates and Research Analysts.

Specific duties & responsibilities:
• Serves as a leader among the core project team, providing valuable input and insight on various client and company initiatives
• Conducts proactive research activities on current client projects using secondary data sources and relevant search engine tools and websites. This requires the ability to lead multiple market research projects simultaneously. Specific duties could include: conducting all client communications, running an effective project kickoff meeting, creating the survey script/guide, programming the script/guide into a survey program as needed, analyzing the data, creating a polished summary report, and delivering the results to the client via an in-person or digital meeting
• Works with the research team members to complete work for clients to meet aggressive deadlines
• Works with the Manager of Research Analytics and other team members to analyze and interpret primary data, identify key findings and trends
• Assists in company-wide strategic planning and competitive positioning activities
• Assists in the feasibility analysis of new business opportunities for RMS. Provides support to the business development team by consulting with prospective clients to understand project objectives and corresponding research approaches. Also assists in the development of project proposals and cost sheets
• Proactively reviews marketing and market research industry activities, websites, and reports, staying abreast of new trends and competitive activities
• Assists in the writing of company blog articles
• Performs other duties as requested

Minimum position requirements:
• Bachelor’s Degree required, Master’s Degree preferred
• Minimum of five years’ experience leading projects in a marketing consulting or market research capacity
• Proficient oral and written skills expected; strong attention to detail required
• Excellent working knowledge of Microsoft Office (specifically advanced knowledge of Excel and PowerPoint) software
• Working knowledge of survey programming software (such as Qualtrics, Remark, SNAP, Survey Monkey etc.)
• Ability to work independently and follow through on own initiative is essential; time management and organizational skills are needed
• Ability to manage multiple priorities, with frequent time constraints required
• Excellent interpersonal skills and ability to work with diverse groups of people required
• Experience with mapping/GIS software and demographic data is preferred
• Advanced statistical analysis experience is preferred

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

QualiSight Telesurvey Associate (TSA)Read more

The primary function of the QualiSight Telesurvey Associate (TSA) is to conduct outbound telephone survey calls for our CAHPS® Patient Satisfaction projects. All Telesurvey Associates will have opportunities to work a variety of other project types such as business or consumer survey research, mystery shopping, focus group recruitment, and other survey projects. In addition to outbound telephone surveys, the TSA may also be assigned to various administrative duties such as data entry, internet research, and mail processing.

Work is available in the evenings and on weekends. TSAs must have a flexible schedule to accommodate mandatory training meetings on-site a few times per year as well as occasional late-night work (until midnight—late night differential pay is offered).

Summary of skills:
• Effective oral and written communication skills
• Excellent telephone skills
• Must be comfortable using a computer and navigating the Internet
• Basic Microsoft Excel skills are required
• Ability to listen and type responses at the same time
• Ability to work in a fast-paced environment with tight deadlines

NOTE: Bilingual work is also available at a higher rate. Must be fluent in English and Spanish.

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027


 

Our philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

 

RMS truly values all of its employees’ ideas and opinions — everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager
Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development
We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Maggy Stewart, Graphic Designer & Marketing Coordinator

 

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President
The best part about my work is providing my clients with the data-driven insights they need to succeed. It is extremely rewarding to know your teamwork has made a positive impact on the client’s daily operations, or even the community at large.
Erica Winters, Supervisor of Analytics
RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Supervisor of Healthcare Transformation

We’re an organization whose teams work collaboratively to ensure our clients get the best.
Zach Shaw, Research & Panel Associate
Devotion, determination and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, RMS QualiSight Manager
When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations

 

 

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