Our Employees Make Us Who We Are.

Careers

Work at RMS.

At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences.
Explore our dynamic career opportunities. Become a game-changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.


Client Coordinator Read more

Responsible for building and maintaining strong partnerships with both existing and potential clients; assisting in generating new business for the company with a focus on healthcare. Ensures client follow-up and servicing protocol is met. Specific work activities include contacting current and prospective businesses, preparing proposals, updating the RMS CRM database, and assisting with marketing strategies and account servicing.

Specific Duties and Responsibilities

  • Identifies accounts and qualifies potential new work projects within defined market segments that may be assigned. Meets with accounts when possible.
  • Develops, fosters relationships and services existing accounts, acting liaison between RMS and prospective clients, providing exemplary customer service.
  • Willingness to learn all RMS offered services including patient survey (CAHPS®) lines and is able to discuss with potential and current clients.
  • Assists with new client set-up/onboarding; attends kick-off and other client meetings when appropriate.
  • Acts as point of contact for incoming inquiries, works with VP of Corporate Development and with all RMS departments to determine proposal elements such as project scope, methodology and pricing.
  • Prepares detailed and complete proposals in PowerPoint to meet the needs of work projects from new and existing clients. Processes completed proposals for all departments.
  • Assists in development and maintenance of an Account Servicing Protocol Program that includes all divisions of RMS including healthcare.
  • Collaborates with Marketing to promote the array of RMS services/capabilities to help retain and gain new business.
  • Assists the department in meeting/exceeding monthly business production goals.
  • Keeps up to date on and regularly informs business development team of industry trends and looks for ways to promote RMS.
  • Aids with the Client Satisfaction Surveying process, monitoring, tracking and analyzing results.
  • Maintains all client contract records, manages contract renewals and properly documents and maintains the RMS CRM database.
  • Works with the business development team in developing strategies and approaches that target RMS markets for new business.
  • Participates in and/or attends community business functions that will allow for the building of awareness of the company’s services when available.

Minimum Position Requirements

  • Bachelor’s degree in business administration or marketing (or related field).
  • Direct sales or marketing experience and service-oriented background.
  • Effective oral and written communication skills.
  • Outgoing personality.
  • Superior customer relations skills.
  • Excellent working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint) and contact management (preferably Act!) software.
  • Ability to work independently and follow through on own initiative is essential.
  • Ability to manage multiple priorities with attention to detail with frequent time constraints required.
  • Excellent interpersonal skills and ability to work with diverse groups of people required.

Physical Requirements

Ambulatory                30%
Sedentary                   70%
Computer Work         70%
Telephone Work        30%
Travel                          Minimal to moderate at this time

** This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI).  Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).  Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines.  Additionally, employees in this position are required to notify the Privacy and/or Security Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA.  RMS will provide HIPAA training opportunities and venues for the employee to remain abreast of HIPAA requirements.

If you are interested in joining our team please submit your resume to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Call Center Associate Read More

RMS is a market research firm located in the village of Baldwinsville. We are looking for some great people to work in the call center on a part-time basis! The primary responsibility of this position is to conduct outbound telephone survey calls for various client projects including our CAHPS® Patient Satisfaction Survey work. All associates will have opportunities to work a variety of project types such as business or consumer survey research, mystery shopping, focus group recruitment, intercept survey work, and other survey projects. In addition to outbound telephone surveys, associates may also be assigned to various administrative duties such as data entry, internet research, and mail processing.

Work is available in the evenings and on weekends. Call center associates must have a flexible schedule to accommodate mandatory training meetings a few times per year as well as occasional late-night work until midnight (late night differential pay is offered).

RMS is a fun place to work and the project work changes frequently, which keeps things interesting! If you are motivated, friendly, have a competitive spirit and like to talk to all different types of people, this may be the perfect part-time job for you! Here is a summary of the skills we are looking for:

  • Effective oral and written communication skills.
  • Excellent telephone skills
  • Must be comfortable using a computer and navigating the internet
  • Basic Microsoft Excel skills are required
  • Ability to listen and type responses at the same time
  • Ability to work in a fast-paced environment with tight deadlines
  • Ability to quickly build rapport with people on the phone

If you are interested in joining our team, please submit your resume to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027


Bilingual Call Center Associate (Spanish/English) Read More

RMS is a market research firm located in the village of Baldwinsville. We are looking for some great people to work in the call center on a part-time basis! The primary responsibility of this position is to conduct outbound telephone survey calls in Spanish for various client projects including our CAHPS® Patient Satisfaction Survey work. Bilingual associates will also have opportunities to work a variety of inbound and outbound projects such as inbound patient scheduling, and outbound patient appointment calls. In addition to outbound telephone surveys and patient appointment calls, bilingual associates may also have the opportunity to work on various other projects such as intercept surveys, mystery shopping, and focus group recruitment.

Bilingual work is available days, evenings, and weekends. Call center associates must have a flexible schedule to accommodate mandatory training meetings a few times per year as well as occasional late-night work until midnight (late night differential pay is offered).

RMS is a fun place to work and the project work changes frequently, which keeps things interesting! If you are motivated, friendly, have a competitive spirit and like to talk to all different types of people, this may be the perfect part-time job for you! Here is a summary of the skills we are looking for:

  • Effective oral and written communication skills.
  • Excellent telephone skills
  • Must be comfortable using a computer and navigating the internet
  • Basic Microsoft Excel skills are required
  • Experience in a healthcare environment using practice management and EMR software is helpful
  • Ability to listen and type responses at the same time
  • Ability to work in a fast-paced environment with tight deadlines
  • Ability to quickly build rapport with people on the phone

If you are interested in joining our team, please submit your resume to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027



Our Philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

 

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President

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Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients, and that is an exceptional business model.
Sandy Baker, Vice President of Corporate Development

RMS truly values all of its employees’ ideas and opinions—everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager

The best part about my work is providing my clients with the data-driven insights they need to succeed. It is extremely rewarding to know your teamwork has made a positive impact on the client’s daily operations, or even the community at large.
Erica Winters, Manager of Research Analytics

Devotion, determination, and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, Director of QualiSight Operations

When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Vice President, Healthcare Consulting & Operations

RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our team’s devotion to our clients’ satisfaction.
Shannon Beebe, Manager, Healthcare Operations

We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Anna Ragonese, CAHPS® Survey Operations Coordinator

 

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