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At RMS, we’re dedicated to finding the best talent from a wide range of disciplines and experiences.
Explore our dynamic career opportunities. Become a game changer in the market research industry.

Fear of missing out on a great opportunity? Send your resume to JenniferR@RMSresults.com.

 


Healthcare Research Analyst Read more

Provide research and analytical support on a wide variety of healthcare related projects in the RMS Healthcare division. The position will focus on patient satisfaction measurement and healthcare reporting, with a heavy concentration on Centers for Medicare and Medicaid Services (CMS) sponsored CAHPS® reporting. Work will include reviewing payer and practice supplied data, analyzing patient satisfaction data, preparing client reports and assisting with data submission to government regulators. Provides client support for portal and Secure File Transfer Protocol (sFTP) setup and management, becoming familiar with healthcare industry sources such as CMS, State Health Department and insurance payer websites.

Specific duties and responsibilities:
1. Serves as part of the core CAHPS project team, providing valuable input and insight on various initiatives related to the industry, including emerging trends and regulatory compliance.
2. Assists with various assigned project management and research tasks, paying attention to deliverables, specified deadlines as well as rigorous attention to quality of work.
3. Responsible for conducting all CAHPS work and reporting in full compliance with CMS regulatory guidelines.
4. Responsible for assisting with submission of CAHPS data files by predetermined deadlines for all CAHPS product lines.
5. Design and implement robust analytic reporting solutions to support the identified client and project needs.
6. Responsible for compiling data from multiple sources to generate client reports, ensuring accuracy and integrity of data.
7. Preparation and review of summary reports and trend analysis based upon analytical research tied to clients’ individual needs and provides consultative recommendations and analysis.
8. Responsible for cultivating and maintaining a good working relationship with client contacts, building a consultative rapport.
9. Assistance in various types of internal auditing to ensure quality and compliance with regulatory and operational guidelines.
10. Assist with preparation of client correspondence, newsletter and blogs targeted to inform and educate clients and the community-at-large.
11. Provides support and training to clients for sFTP site and portal setup and access.
12. Perform other duties as requested.

Minimum position requirements:
• Bachelor’s Degree required.
• Minimum two years’ experience in analytics or research capacity.
• Ability to work independently and follow through on own initiative is essential. Time management and organizational skills are needed.
• Strong analytical understanding of concepts and use of database management.
• Must have experience with SQL and Access and ability to work in XML and other file formats.
• Excellent working knowledge of Microsoft Office (specifically advanced knowledge of Excel and PowerPoint) software, high proficiency in Excel, as well as VBA and Excel macro is required.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Strong written and verbal communications skills.
• Willing to uphold a commitment to a team environment.
• Excellent interpersonal skills and ability to work with diverse groups of people are required.

Physical requirements:
Ambulatory: 15%
Sedentary: 85%
Computer work: 75%
Travel: 10% (minimal at this time)
*This position requires access to patient Protected Health Information (PHI) and will also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines. Additionally, employees in this position are required to notify the Privacy and/or Security Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA. RMS will provide HIPAA training opportunities and venues for the employee to remain abreast of HIPAA requirements.

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Healthcare Transformation SpecialistRead more

The Healthcare Transformation Specialist is responsible for co-management of all projects assigned by the Senior Director of Healthcare Operations and Compliance, contributing to the successful execution and meeting of project and program milestones. The Specialist collaborates with the team to ensure all deadlines are met and builds positive, professional relationships with clients and colleagues. This position is also responsible in developing a strong understanding of healthcare trends and healthcare industry quality improvement initiatives as they relate to quality driven patient-centered care. This position requires developing client documentation, providing recommendations, preparing final documentation for submission to regulatory organizations, and collaborating with the healthcare division to address existing client needs.

Specific duties and responsibilities:
1. Assists with the preparation of summary reports and trend analysis based upon clinical and service quality data aligned to physician practice/organizational performance measures.
2. Assists with various assigned project management and work plan development activities, paying particular attention to recognition standards, deliverables and specified deadlines.
3. Serves as an integral member of the core healthcare project management team, providing valuable input and insight on various initiatives related to the industry, including emerging trends, regulation compliance, and practice management techniques.
4. Assist with planning and implementation of performance and quality improvement programs within the primary care setting.
5. Facilitate clients through the project cycle, including team building, project planning, workflow redesign and implementation.
6. Utilize a variety of information technology tools/appliances to improve workflow and implementation for quality improvement.
7. Conducts research activities on current client projects using secondary data sources and the Internet as needed, becoming familiar with industry sources such as National Committee for Quality Assurance (NCQA), Evidence-Based preventive and chronic disease management sites, Patient-Centered Primary Care Collaborative, State Health Department resources, and insurance payer websites, among others.
8. Works closely with RMS Healthcare team to identify operational changes to be implemented to optimize practice performance while meeting PCMH recognition standards and undertaking organizational transformation activities. Recommended operational changes will be based upon review of primary clinical and service quality data points for RMS Healthcare clients.
9. Facilitate clients throughout the project cycle, including team building, project planning, workflow redesign, and workflow implementation. Create and manage project work plans with accompanying metrics to track progress toward meeting goals and objectives.
10. Coach clients on the effective design and implementation strategies, including sustaining performance improvement priorities.
11. Responsible for working with Senior Director and Transformation team to ensure timely preparation and submission of materials to NCQA.
12. Performs other duties as requested.

Minimum position requirements:
• Bachelor’s Degree required. A healthcare care administration or business discipline is preferred. Experience in the healthcare industry and/or practice management experience will be considered as well. Minimum 3 years’ experience.
• Has acquired working knowledge of EHRs, Clinical Decision Support, PCMH, and EHR reporting modules for quality improvement and meaningful use reporting measures.
• Requires excellent troubleshooting and decision-making skills, self-motivation and the use of sound judgment and discretion.
• Experience effective facilitation/mediation for teams and ability to manage team dynamics.
• Experience managing multiple simultaneous projects involving cross-functional product teams within budgetary and schedule constraints.
• Outstanding oral and written communication skills.
• Excellent working knowledge of Microsoft Office software (Word, Excel, PowerPoint) as well as familiarity with Adobe Acrobat.
• A strong self-starter, able to work independently and follow through on own initiative as well as being a team player.
• Excellent project management skills. Must be able to manage multiple priorities with frequent time constraints.
• Excellent interpersonal skills and ability to work with diverse groups of people are required.
• Complete all required staff trainings associated with the division and organization overall (HIPAA privacy and security, and other trainings deemed pertinent to the position).

Physical requirements:
Ambulatory: 15%
Sedentary: 85%
Computer work: 85%
Travel: Minimal at this time
*This position requires access to patient Protected Health Information (PHI) and will also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines. Additionally, employees in this position are required to notify the Privacy and/or Security Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA. RMS will provide HIPAA training opportunities and venues for the employee to remain abreast of HIPAA requirements.

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027

Healthcare Programmer AnalystRead more

The Healthcare Programmer Analyst provides programming and analytical support on a wide variety of projects in the RMS Healthcare division. The position will focus on developing enhancements in the process of patient satisfaction measurement and healthcare reporting by utilizing Excel, Access, survey management software, and potentially SQL. Work will include manipulation of payer and practice supplied data, database management and analyzing patient satisfaction data. Using advanced knowledge of VBA and programming skills to develop and monitor efficiencies, generate client reports, and assist with data submission to government regulators. Provides client support for portal and Secure File Transfer Protocol (sFTP) setup and management; becoming familiar with healthcare industry sources such as CMS, State Health Department and insurance payer websites.

Specific duties and responsibilities:
1. Serves as part of the core CAHPS® project team, providing valuable input and insight on various initiatives related to improvement of quality assurance by automation of manual procedures and increasing efficiencies through the use of creative programming.
2. Design and implement robust analytic and reporting solutions to support the identified client and project needs.
3. Assists with various assigned project tasks, paying attention to deliverables, specified time frame deadlines as well as rigorous attention to quality of work.
4. Responsible for conducting all CAHPS work and reporting in full compliance with CMS regulatory guidelines.
5. Responsible for assisting with submission of CAHPS data files by pre-determined deadlines for all CAHPS product lines.
6. Responsible for identifying opportunities to streamline standard processes and offer recommendations for advancement.
7. Responsible for compiling data from multiple sources to generate client reports, ensuring accuracy and integrity of data.
8. Preparation and review of summary reports and trend analysis based upon analytical research tied to clients’ individual needs and provides consultative recommendations and analysis.
9. Assistance in various types of internal auditing to ensure quality and compliance with regulatory and operational guidelines.
10. Perform other duties as requested.

Minimum position requirements:
• Strong analytical understanding of concepts and use of database development/management.
• Must have experience with Microsoft Office software and have a high proficiency in Excel and VBA macro development.
• Must have experience with generating reports from raw data.
• Must have experience with SQL and Access and can work in XML and other file formats.
• Adaptability and ability to implement robust analytic and reporting solutions to support the dynamic client and project needs.
• Ability to work independently and follow through on own initiative is essential. Time management and organizational skills are needed.
• Willing to uphold a commitment to excellence.

Physical requirements:
Ambulatory: 15%
Sedentary: 85%
Computer work: 75%
Travel: Minimal at this time
*This position requires access to patient Protected Health Information (PHI) and will also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Intentional or inadvertent disclosure of PHI or ePHI violates federal law and can result in termination and/or fines. Additionally, employees in this position are required to notify the Privacy and/or Security Officer of any suspected incidents whereby RMS is not in full compliance with HIPAA. RMS will provide HIPAA training opportunities and venues for the employee to remain abreast of HIPAA requirements.

To apply, please submit a resume, salary history and cover letter to the following:

Jennifer Rafferty
JenniferR@RMSresults.com
Research & Marketing Strategies, Inc. (RMS)
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027


 

Our philosophy

Happy employees are successful employees.

Just as we care deeply about our clients and work, we also care about the people who make it all possible. Our culture sets the tone for the work that we do. And a great culture leads to a great product—just take our word for it.

 

RMS truly values all of its employees’ ideas and opinions — everyone has a voice and can be an initiator of change. It feels good when you can make a difference and the best ideas come from putting great minds together!
Jennifer Rafferty, Administrative & Human Resources Manager
Positivity, excitement, innovation—not only do these traits make for an amazing work community, but they spill over into how we treat each and every one of our clients and that is an exceptional business model.
Sandy Baker, Senior Director of Business Development & Corporate Strategy
We’re an organization with different divisions, but we’re collectively a united front with one goal in mind—to be our best and provide the best to our clients.
Maggy Stewart, Graphic Designer & Marketing Coordinator

 

I love coming to work each day and solving problems through collective strategic thinking.
Mark Dengler, President
It’s a great feeling when your team works hard and has the same drive to make a difference in the industry, especially when our clients realize that as well.
Peter Johnson, Research Associate
RMS is renowned for exceeding our clients’ expectations. We take great pride in developing and nurturing our relationships, and that all starts with our internal team’s unrelenting devotion to our clients’ satisfaction.
Christine Benn, Business Development Coordinator

I’m fortunate to work with a team comprised of highly intelligent individuals, each with a passion for not only what they do within our company, but for the end result as well.
Zach Shaw, Panel Associate
Devotion, determination and the unrelenting drive we have to not only make our clients happy, but to also exceed their expectations—that’s what makes a great team.
Lauren Krell, RMS QualiSight Manager
When your team’s hard work pays off and you have the ability to see the positive changes our clients have been able to achieve, it’s easy to love what you do and to enjoy working with those who make the achievements possible.
Susan Maxsween, Senior Director of Healthcare Operations & Compliance

 

 

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