This blog post was written by our guest blogger, Marc Bovenzi, Business Development Associate at Research & Marketing Strategies (RMS), an employee survey vendor.
All companies want their employees to be productive, work well with customers, work well with each other, and to do excellent work, but figuring out ways to improve in all of those areas can be challenging. Hiring the right people is obviously important, but of equal importance is keeping employees satisfied after they are hired. Low employee morale can increase turnover, degrade the quality of customer service, and generally create a ripple effect with negative consequences spreading throughout the organization. Research points to employee satisfaction being directly linked to customer satisfaction.
So if those problems exist in your organization, you may have come across this blog post from RMS looking for sample employee survey because you are thinking about commissioning a study. With all of that being said, it can be challenging to determine the causes of low employee satisfaction, or the areas in which it tends to manifest itself the most. A useful tool that organizations can use to take the “pulse of their employees” is our EmPulse survey. This EmPulse employee satisfaction survey measures morale, identify potential problem areas, and uncover some of the key drivers of employee fulfillment.
Our EmPulse employee survey is structured to identify and evaluate all different components of the employee experience including: (1) Overall satisfaction; (2) Direction; (3) Execution; (4) Connection; (5) Supervisors; (6) Work; and (7) Pay and Benefits.
Employees are more likely to provide honest feedback in an anonymous survey that they would not normally tell their managers or even their fellow coworkers. Conducting any kind of survey internally can be a risky proposition for organizations without all the necessary resources. You can read a post covering some of the potential pitfalls by clicking here. Employee surveys are an area where it’s especially advisable to bring in an outside research firm or consultant. After all, the main value of such research is getting honest feedback from employees.
A third-party firm like Research & Marketing Strategies (RMS) can provide that anonymity as well as objectivity in analyzing potentially sensitive findings. Improving employee satisfaction can be a lengthy process, but taking the time and effort to do it can pay off in the long run in terms of productivity, stability, and ensuring a positive customer experience. Employee surveys can be an important first step in your path to organizational excellence. Interested in having a third-party administer employee surveys for your business? Contact our Business Development Associate, Marc Bovenzi at 866-567-5422 or by emailing MarcB@RMSresults.com.