The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS.

RMS Ranked One of the Largest Patient Satisfaction Measurement Firms in the U.S.

Modern Healthcare has ranked Research & Marketing Strategies, Inc. (RMS) one of the largest patient-satisfaction measurement firms in the United States.

Celebrating its milestone 15-year anniversary in 2017, RMS continues to grow its consulting and survey business within the healthcare industry, assisting numerous organizations in measuring patient satisfaction and engagement. RMS currently provides consulting services and healthcare surveying, including the Consumer Assessment of Healthcare Providers and Systems (CAHPS)®* patient satisfaction surveys for hospitals; home health agencies; hospices; emergency departments; clinical, group and private practices; dialysis facilities; accountable care organizations; ambulatory surgery centers; behavioral health clinics and more.

“For ten years, the RMS Healthcare division has been a nationwide leader in conducting patient satisfaction surveys,” said Mark Dengler, President of RMS. “We take pride in the proven reputation our firm has for exceeding client expectations, and we are excited that Modern Healthcare has again ranked RMS as one of the country’s largest patient satisfaction measurement firms, recognizing our growth and the dedication we commit to our clients every year.”

With the growing pursuit of quality healthcare delivery, patient satisfaction measurement is fast becoming a core requirement. A means of engaging patients regarding their care, patient satisfaction measurement allows organizations to effectively manage the provider/patient relationship, and to gauge modifications according to their patients’ perceptions of care. Insurance and government payors look for organizations that regularly measure satisfaction, with financial reimbursement often tied to satisfaction levels.

Ranked number one in readership among healthcare executives, Modern Healthcare is a leader in healthcare research, statistical data and rankings, and national and regional news. Reporting on important healthcare business and policies, Modern Healthcare is an award-winning publication deemed a “must-read” by those in the industry.

If you are a healthcare provider seeking assistance with patient satisfaction surveying, contact Christine Benn, Business Development Coordinator, at (315) 635-9802 or

*CAHPS® Consumer Assessment of Healthcare Providers and Systems is a registered trademark of the Agency for Healthcare Research and Quality.

About RMS Healthcare

RMS Healthcare, a division of Research and Marketing Strategies, Inc. (RMS) provides operational support, consulting and research services, tailoring their expertise to optimize your organization’s performance. They are a leading healthcare consulting firm with proven experience and success in practice transformation and patient surveying.