Tag Archives: How to Improve HCAHPS Scores

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  1. 2013 Healthcare Trends | Raising HCAHPS® Scores Through Staff Engagement

    This blog post was written by our guest blogger, Michele Treinin, Healthcare Analyst at Research & Marketing Strategies (RMS), a nationwide HCAHPS® vendor located in Syracuse, NY. As a healthcare analyst, my monthly routine involves working with various hospital clients to create patient satisfaction reports based on the HCAHPS® surveys that RMS sends out. Here Read more

  2. How To Improve HCAHPS® Scores Using Market Research | RMS Healthcare

    When it comes to improving your HCAHPS® scores, you may not know where to start.  Or maybe you are a hospital who scores very well in specific survey composites such as Responsiveness of Hospital Staff or Nurse Communications but you cannot figure out why your recent discharges rate your Doctor Communications so low.  Or perhaps you Read more

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