Category Archives: Healthcare

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  1. Community Health Needs Assessment (CHNA) Consulting

    ARTICLE BY:Susan S. Maxsween, MHSA, VP Healthcare Operations & Consultingand Molly Burke, MPH, Research Analyst – What is a CHNA? A Community Health Needs Assessment (CHNA) is a systematic approach that aims to improve the health and well-being of a community by providing organizations with insights on the health status of the community. The CHNA Read more

  2. ICH CAHPS Spring 2024 New Vendor Deadline

    Time to think about Spring ICH CAHPS You still have time! You have until Wednesday, February 28, 2024 to authorize your ICH CAHPS® patient survey vendor for the upcoming spring cycle. We know you need high response rates, and we know you need a team of experts that can deliver above and beyond your expectations. Read more

  3. HOSPITAL CASE STUDY: Conducting an Image and Brand Awareness Study

    Article by Molly Burke, RMS Research Analyst – Introduction: A hospital recently partnered with Research & Marketing Strategies, Inc. (RMS) to conduct market research regarding its image and awareness. The client wanted to explore the community’s perception of their hospital compared to other regional health centers. This was achieved by collaboratively developing a telephone survey Read more

  4. RMS/OAS CAHPS Surveys – An Informative Outline

    Confused about the ins and outs of OAS CAHPS surveys? This informative outline gives a high-level overview of OAS CAHPS survey requirements and the significance of maintaining compliance. A more in-depth webinar, “Cracking the OAS CAHPS Code with rater8 and RMS“, featuring Evan Steele, Founder & CEO of rater8, and Sandy Baker, VP of Corporate Read more

  5. Healthcare Case Study: How We Helped Understand Factors Related to Provider Engagement

    Article by Molly Burke, RMS Research Analyst – Introduction: A national behavioral health network recently partnered with Research & Marketing Strategies, Inc. (RMS) to conduct market research with the contracted healthcare providers within their network. The client wanted to explore why these providers within their network were not accepting or providing services to patients with Read more

  6. NYS Health Equity Impact Assessment Requirement

    Article by Mark Dengler, RMS President – NYS Health Equity Impact Assessment Requirement Are you planning on submitting a Certificate of Need (CON) application in New York State? If so, most CON applications are now required to conduct a Health Equity Impact Assessment (HEIA). This is something brand new, having taken effect at the end Read more

  7. RMS Guiding Clients Through the PCMH Process, Requirements and Renewal

    Article by Shannon Sawyer, BS – Director of Healthcare Operations. As a healthcare consultant, RMS Healthcare acknowledges the rigor needed to ensure you sustain PCMH Recognition. Our team has over 13 years of experience in providing customized consultative services to a myriad of healthcare organizations and practices. We have 100% success in coaching our clients Read more

  8. Pursuing Federally Qualified Health Center (FQHC) Certification or Preparing for an Operational Site Visit?

    Article by Susan S. Maxsween, MHSA, Vice President Healthcare Operations and Consulting. If you are currently an FQHC preparing for your Operational Site Visit, or if you are seeking to pursue FQHC certification, no doubt you understand the operational demands and strategic planning that is required to successfully achieve and sustain this designation to provide Read more

  9. PCMH Requirements are Changing in 2024

    RMS Healthcare maintains our commitment to understand and share annual changes in NCQA PCMH requirements. On June 29, 2023, NCQA announced updates to the PCMH standards that will be effective January 1, 2024. As a healthcare consulting firm with proven experience, we strive to cultivate cohesive and meaningful partnerships with our clients. Our mission is Read more

  10. RMS Recognized Nationally as Leader in Healthcare

    Modern Healthcare has ranked Research & Marketing Strategies, Inc. (RMS) the eighth largest patient-satisfaction measurement firm in the United States, according to its recent survey. For fifteen years, RMS has been a national leader in patient satisfaction surveying, growing our market research business within the healthcare industry and assisting organizations and facilities in measuring patient Read more

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