CAHPS® Hospice Survey Updates Coming July 2025: What You Need To Know
At Research & Marketing Strategies (RMS), we remain at the forefront of keeping our clients informed about upcoming changes pertaining to the reputation management and quality of care within their practices. As a top-rated Centers for Medicare and Medicaid Services (CMS) approved vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) Hospice surveys, we remain steadfast in providing updates to ensure the highest response rates and quality collection of data and reporting.
Beginning July 2025, key updates that will affect Hospice survey administration across all survey modalities (mail only, mail-to-phone [mixed mode], and phone only).
Key Changes include the following:
- Prenotification Letters: All sampled hospice caregivers will now receive a prenotification letter, regardless of your facility survey mode. Letters will be mailed out 7 days before the survey start date.
- Data collection time: The survey window period has extended from 42 days to 49 days. The expanded time of 7 days is aimed at providing caregivers with more time for survey completion.
- Survey Length: The new survey has 39 questions. The old survey had 47 questions. Additionally, some questions have also been simplified and less wordy.
How this will affect facilities directly:
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Prenotification Letters: We encourage you to let caregivers know that they will now receive a prenotification letter before they receive a survey and/or phone call based upon your surveying modality.
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Survey Sample: RMS provides our clients with the revised CAHPS Hospice survey for your reference.
- Facility Reports: RMS provides our clients with monthly customized facility reports. The reports will be updated to include the new questions, while also retiring questions that are no longer included in the survey. The report will be updated beginning with April 2025 decedents and available in September 2025.
At RMS, we strive to stay fully committed as a collaborative partner in our clients’ survey administration process, and we continue to survey caregivers with the same rigor as we have maintained historically. As our Healthcare Analytics team has already begun planning and preparing for these impending changes, RMS remains fully engaged as your partner in continuing to monitor and assist with initiatives to increase staff awareness and caregiver engagement in the survey process. For more information or to learn more about how RMS can prepare you for a smooth transition with your CAHPS® patient surveying, contact us at info@rmsresults.com or call our team at 866.567.5422.