Category Archives: CAHPS

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  1. What are CAHPS® Surveys?

    The following blog post was written by Sara Cruz, Research Associate at RMS. Consumer Assessment of Healthcare Providers and Systems (CAHPS) standardized surveys are designed to help health care organizations use data collected from patients to identify strengths and areas of improvement, as well as track the improvement of quality care over time. CAHPS surveys Read more

  2. How to Choose Your ACO CAHPS® Vendor

    This blog post was updated by Heather Kubacki, Graphic Designer & Marketing Coordinator at Research & Marketing Strategies (RMS). Research & Marketing Strategies, Inc. (RMS) has once again received approval from the Center of Medicare & Medicaid Services (CMS) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) for ACOs Survey Project Team to Read more

  3. Outpatient Surgery Magazine

    Patients Will Be Judging Your Facility. Are You Ready for That?

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. Do you know how to score high in health rating systems? Equally (if not more) important, do you know what to do when you don’t score high in health rating systems? In the December 2017 issue of Outpatient Surgery Read more

  4. Choosing the right ICH CAHPS vendor

    This Is How You Should Go About Choosing the Right ICH CAHPS®* Vendor

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. A new year means a new In-Center Hemodialysis (ICH) CAHPS survey season. At RMS, we’re diving into 2018 by closing the books on the ICH CAHPS 2017 Fall Survey cycle and prepping new and existing clients for the 2018 Read more

  5. CG CAHPS Scores

    Results Are In: RMS Clients Scores Higher Than the National Average

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. The Agency for Healthcare Research & Quality (AHRQ) recently posted the results from their Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Survey 2016 data submissions. How well providers communicate with patients is the highest scoring Read more

  6. Don’t Postpone, Move Forward with OAS CAHPS Surveying

    The following blog post was written by Mark Dengler, President of RMS.  The Centers for Medicare & Medicaid Services (CMS) has proposed delaying implementation of the mandated 2018 date for the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). As a result, many ambulatory surgery center facilities are trying Read more

  7. Selecting an OAS CAHPS® Vendor Prior to Mandatory Implementation

    The following blog post was written by Christine Benn, Business Development Coordinator at RMS. Warning: deadlines are closer than they appear. For those Ambulatory Surgery Centers (ASC’s) and Medicare-certified Hospital Outpatient Departments (HOPD’s) who will be mandated to conduct the OAS CAHPS® surveys beginning in January 2018, now is the time to get started. Become Read more

  8. What To Look for in a CAHPS Vendor

    With patient-centered healthcare on the rise, CAHPS® surveys are more prevalent now than ever before. Being such an essential aspect of your organization’s success, how do you go about deciding which CMS-approved CAHPS vendor to partner with for your surveying? If you’re in the position of participating in any of the CAHPS surveys, here are Read more

  9. CAHPS Facts vs. Fiction

    The following post was written by Samadhi Moreno, Healthcare Research Associate at RMS. I recently listened to a new AHRQ Podcast on the common concerns and misconceptions regarding the CAHPS surveys. The title of the podcast series was “CAHPS Surveys: Sorting Fact from Fiction” by Rebecca Anhang-Price. CAHPS results are used for pay per performance Read more

  10. HCAHPS Update: Using Patient Experience Information in Hospitals

    The following post was written by Samadhi Moreno, Healthcare Research Associate at RMS. The Agency for Healthcare Research and Quality (AHRQ) recently announced a new exciting research project titled: “Using Patient Experience Information in Hospitals: A survey of Hospital Quality Leaders.” The project aims to answer the following questions: How do hospitals collect patient experience Read more

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