RMS is pleased to announce that we have been approved for a second year as a Centers for Medicare and Medicaid Services (CMS) vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) for Accountable Care Organizations (ACOs) survey! RMS is in its ninth year of CAHPS® survey administration, and is highly experienced in the collection of data and reporting.

Here are important dates to keep in mind if you are looking for a CAHPS® for ACOs vendor:

  • September 22, 2015— Deadline to authorize approved survey vendor
  • November 13-16, 2015 — Beginning of survey administration process
  • February 3, 2016 — End of survey administration process
  • February 12, 2016 — Submission of survey data to CMS by survey vendor

RMS has assisted hospitals, accountable care organizations, physician practices, home health and hospice agencies, and in-center hemodialysis facilities set a benchmark for current patient satisfaction in order to improve the overall patient experience. The following areas are covered in the CAHPS for ACOs survey:

  • Getting timely care
  • Between-visit communication
  • Provider communication
  • Health promotion and education
  • Access to specialists
  • Rating of provider
  • Shared decision-making
  • Patient resources
  • Care coordination
  • Courteous/helpful office staff
  • Health/functional status
  • Medication adherence

For more information about the CAHPS® for ACOs survey process, qualifications, and quality measures, click here.

RMS Healthcare is an approved vendor for the CAHPS® for ACOs surveying process, as well as five other CAHPS® surveys! In addition to CAHPS surveying, RMS Healthcare has a full complement of consulting services available within the healthcare industry. For more information, please contact the Senior Director of Business Development & Corporate Strategy, Sandy Baker at or by calling 1-866-567-5422.