RMS is pleased to announce that we have been approved for a second year as a Centers for Medicare and Medicaid Services (CMS) vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) for Accountable Care Organizations (ACOs) survey! RMS is in its ninth year of CAHPS® survey administration, and is highly experienced in the collection of data and reporting.
Here are important dates to keep in mind if you are looking for a CAHPS® for ACOs vendor:
- September 22, 2015— Deadline to authorize approved survey vendor
- November 13-16, 2015 — Beginning of survey administration process
- February 3, 2016 — End of survey administration process
- February 12, 2016 — Submission of survey data to CMS by survey vendor
RMS has assisted hospitals, accountable care organizations, physician practices, home health and hospice agencies, and in-center hemodialysis facilities set a benchmark for current patient satisfaction in order to improve the overall patient experience. The following areas are covered in the CAHPS for ACOs survey:
- Getting timely care
- Between-visit communication
- Provider communication
- Health promotion and education
- Access to specialists
- Rating of provider
- Shared decision-making
- Patient resources
- Care coordination
- Courteous/helpful office staff
- Health/functional status
- Medication adherence
For more information about the CAHPS® for ACOs survey process, qualifications, and quality measures, click here.
RMS Healthcare is an approved vendor for the CAHPS® for ACOs surveying process, as well as five other CAHPS® surveys! In addition to CAHPS surveying, RMS Healthcare has a full complement of consulting services available within the healthcare industry. For more information, please contact the Senior Director of Business Development & Corporate Strategy, Sandy Baker at SandyB@RMSresults.com or by calling 1-866-567-5422.