Article by Shannon Sawyer, BS – Director of Healthcare Operations.

As a healthcare consultant, RMS Healthcare acknowledges the rigor needed to ensure you sustain PCMH Recognition. Our team has over 13 years of experience in providing customized consultative services to a myriad of healthcare organizations and practices. We have 100% success in coaching our clients to achieve and maintain their PCMH Recognition. We become part of your team, collaborating with you every step of the way. We have a well-established and respected partnership with NCQA, as well as experience in partnering with practices on addressing key issues such as identifying and managing social determinants of health, operationalizing all aspects of care management, and identifying solutions to optimize your practice performance with preventive health and chronic disease management clinical initiatives. We understand the current landscape of healthcare, including today’s focus on health equity and behavioral health. We work to educate, coach, mentor, and transform healthcare teams.

We look forward to connecting with you regarding your consulting needs to sustain PCMH Recognition and to learn more about how we can assist in your journey. If you are reading this and are interested to learn more about PCMH, or how we can assist with your unique needs, we are here to help. Contact Shannon Sawyer, Director of Healthcare Operations at 315.635.9802 Ext. 212 or at

See what our clients are saying about us!

“RMS is an excellent, client-focused firm whose staff are very responsive, knowledgeable, flexible and experienced in guiding clients through the PCMH requirements and process.”

– Carolyn Leihbacher, MD, Medical Director of Administrative Affairs, Open Door Family Medical Centers

About RMS Healthcare

Since 2010, RMS Healthcare, a division of Research and Marketing Strategies, Inc., has been leading healthcare organizations to embrace operational changes to improve the quality driven approach in providing patient-centered care delivery. We understand that every health system presents unique scenarios, challenges and ultimately, a passion to succeed. We work closely with our clients to cultivate cohesive and long-term partnerships. We have extensive experience in aligning practices to develop, implement and adopt processes to ensure sustainable success that embodies the tenants of the Patient-Centered Medical Home (PCMH) model of care delivery, experience in leading Federally Qualified Health Centers (FQHC) through the certification process. RMS Healthcare also has extensive experience in providing targeted healthcare consultative services based upon unique client needs.

About RMS

Research & Marketing Strategies, Inc. (RMS) is a full-service market research firm in Central New York. Formed in 2002, RMS helps organizations that are looking to know more about their customers and/or potential customers. They conduct surveys, focus groups, mystery shopping, studies and analysis. Each project is customized and gets personal attention by the best in the business. RMS has a reputation for getting results and offers an independent means to conduct telephone, on-line and mail surveying, In-depth interviews, intercept interviews, and participant recruitment as well as focus group hosting through QualiSight, its onsite call center and focus group facility. Taking advantage of the region’s reputation for being a great market study barometer, RMS recruits and moderates for focus groups, community forums and town meetings.