At Research & Marketing Strategies (RMS), we continue to expand our abilities and are pleased to say that we have been a Centers for Medicare and Medicaid Services (CMS) approved vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) for Outpatient and Ambulatory Surgery (OAS) surveys since their inception. As such, we have over a decade of experience in CAHPS survey administration and are highly skilled in the collection of data and reporting. Additionally, we have among the highest response rates in the industry!

What are the Benefits?

Now that participation in the OAS CAHPS survey is mandatory beginning January 1, 2025, we would like to point out some benefits to beginning the survey process early. By beginning your OAS CAHPS surveys in 2024, benchmarking and baselines will become established for your organization. Learning from patient feedback early will help you improve service before survey results are reported to CMS. You will also become familiar with the process and be well prepared for the January 1st mandate.

Survey Details

Surveying will be conducted monthly, like many other CAHPS survey, as required by CMS. RMS offers multiple modes of surveying so you can choose the one that best meets the needs of your organization. For more information about the OAS CAHPS survey process, qualifications, and quality measures, look at our RMS OAS CAHPS Smart Sheet.

Our Expertise

RMS has assisted hospitals, accountable care organizations, physician practices, home health and hospice agencies, and in-center hemodialysis facilities set benchmarks for current patient satisfaction to improve their services and overall patient satisfaction.

Comprehensive Service

Not only is RMS Healthcare an approved vendor for the OAS CAHPS surveying process, but we are also approved for seven variations of CAHPS surveying! For more information or to request a proposal, please contact Sandy Baker, our Vice President of Corporate Development, at or by calling 1-866-567-5422.

Visit our website at to learn more about all the benefits RMS can bring to your organization through targeted research and focused marketing strategies.

Relational RMS Blogs:

RMS/OAS CAHPS Surveys – An Informative Outline

Don’t Postpone, Move Forward with OAS CAHPS Surveying

It’s good to know. We’re here for you.

Call us today, to see how we can help your organization.

Interested in conducting a market research project with RMS?

Contact our Vice President of Corporate Development, Sandy Baker at or call 1-866-567-5422.

About RMS Healthcare

Since 2010, RMS Healthcare, a division of Research and Marketing Strategies, Inc., has been leading healthcare organizations to embrace operational changes to improve the quality driven approach in providing patient-centered care delivery. We understand that every health system presents unique scenarios, challenges and ultimately, a passion to succeed. We work closely with our clients to cultivate cohesive and long-term partnerships. We have extensive experience in aligning practices to develop, implement and adopt processes to ensure sustainable success that embodies the tenants of the Patient-Centered Medical Home (PCMH) model of care delivery, experience in leading Federally Qualified Health Centers (FQHC) through the certification process. RMS Healthcare also has extensive experience in providing targeted healthcare consultative services based upon unique client needs.

About RMS

Research & Marketing Strategies, Inc. (RMS) is a full-service market research firm in Central New York. Formed in 2002, RMS helps organizations that are looking to know more about their customers and/or potential customers. They conduct surveys, focus groups, mystery shopping, studies and analysis. Each project is customized and gets personal attention by the best in the business. RMS has a reputation for getting results and offers an independent means to conduct telephone, on-line and mail surveying, In-depth interviews, intercept interviews, and participant recruitment as well as focus group hosting through QualiSight, its onsite call center and focus group facility. Taking advantage of the region’s reputation for being a great market study barometer, RMS recruits and moderates for focus groups, community forums and town meetings.