Tag Archives: Patient Satisfaction

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  1. RMS Ranked One of the Largest Patient Satisfaction Measurement Firms in the U.S.

    RMS Ranks as One of the Largest Patient Satisfaction Measurement Firms in the Country

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. Modern Healthcare has ranked Research & Marketing Strategies, Inc. (RMS) one of the largest patient-satisfaction measurement firms in the United States. Celebrating its milestone 15-year anniversary in 2017, RMS continues to grow its consulting and survey business within the Read more

  2. CG CAHPS Scores

    Results Are In: RMS Clients Scores Higher Than the National Average

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. The Agency for Healthcare Research & Quality (AHRQ) recently posted the results from their Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Survey 2016 data submissions. How well providers communicate with patients is the highest scoring Read more

  3. PCMH 2017

    The Redesigned PCMH™ Recognition Process is Here. How’s Your Practice Shaping Up?

    The following blog post was written by Maggy Stewart, Graphic Designer & Marketing Coordinator at RMS. This past March, the National Committee for Quality Assurance (NCQA) launched the redesigned Patient-Centered Medical Home (PCMH) Recognition program, which includes an ongoing, sustained recognition status with an annual check-in and reporting. Redesigned program features replaced the previous program’s three-year Read more

  4. Key Drivers to Patient Satisfaction | CAHPS® Survey Vendor

    This post was written by our guest blogger Michele Treinin, a Healthcare Analyst at RMS. In a time when consumers are very price sensitive and the economy is fragile, there is no surprise that companies are trying to win loyalty by offering deals and incentives and providing impeccable service to keep them coming back but Read more

  5. Selecting Your HCAHPS® or HHCAHPS® Approved Survey Vendor

    Research & Marketing Strategies (RMS) is a market research firm and a CMS approved HCAHPS® and HH-CAHPS® Survey vendor. As of April 30th, 2010 there were only 41 approved organizations in the country (as listed on the CMS Website of Approved HCAHPS® vendors).  Benefits of Using RMS Healthcare as your Vendor Have you worked with other large national Read more

  6. Why Every Physician Practice Should Conduct Patient Satisfaction Surveying | New York Survey Vendor

    This post was written by our Guest Blogger Megan O’Donnell who is our Healthcare Division Manager here at RMS. Customer satisfaction has been a key measure for companies in every industry for decades.  Only in the past several years has the need to consider, much less measure, customer satisfaction become important in the world of healthcare. It had Read more

  7. Market Research in Syracuse, NY | Patient Satisfaction – Case Study 3

    Case Study 3: The Bunker discusses how patient satisfaction surveys impact our healthcare clients.

  8. Feasibility Research for Senior Care | Market Research

    The increasing senior population is creating a greater demand for senior housing and senior living options. Research & Marketing Strategies (RMS) performs feasibility studys for independent living, assisted living, nursing homes and more. The information can be used to aid healthcare systems looking expand on their continuum of care by allowing them to make an informed decision.

  9. Why You Should Choose RMS for Your Patient Satisfaction Surveys | Approved CMS HCAHPS® Vendor

    This blog post discusses why RMS Healthcare continually outpeforms competitors in regards to response rates of HCAHPS. RMS is an approved HCAHPS vendor located outside of Syracuse, NY.

  10. CMS HH-CAHPS® Survey Vendor in NY | Dry Run

    Have any questions about CMS HH-CAHPS® dry run? Read this article to find out what the dry run is, how you get started and why you should use RMS as your approved HH-CAHPS® survey vendor in NY.

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