About the Authors

Erica Winters | Manager of Research AnalyticsLinkedIn

Erica Winters

As the Manager of Research Analytics, Erica takes the lead in managing client projects and developing long-term client relationships for RMS. Erica specializes in market research and program evaluation projects in the Education and multi-channel Retail industries. Erica is a graduate of Purdue University, with a Masters Degree in Consumer Behavior.

Zach Shaw | Research & Panel AssociateLinkedIn
Zach ShawZach assists the analytic team with designing and programming surveys. He plays an important role in analyzing data, reporting and client research. Zach also focuses on developing and coordinating all aspects of the RMS ViewPoint research panel.

Mark Dengler | PresidentLinkedIn
Mark Dengler

Mark has more than 25 years experience in general and product specific marketing, strategic planning and development, teaching/training, market research techniques and general business operations. He has worked extensively with various business teams to address issues resulting in overall financial performance improvement and marketplace awareness.

Susan Maxsween | Vice President of Healthcare Consulting & OperationsLinkedIn

Susan Maxsween

Susan is a former managed care executive who helped physician practices and health systems transform their operations to become more efficient and optimize quality care outcomes. Most recently she is working with primary care physician groups helping them to prepare for National Committee for Quality Assurance (NCQA) Physician Practice Connection Patient Centered Medical Home accreditation. She works with both physicians and administrators to facilitate and ensure patient- and practice-based quality improvement initiatives.

Sara Cruz | Research AssociateLinkedIn

Sara Cruz

Sara assists the analytic team with designing surveys, programming, interviewing, analyzing and summary reporting. She works within the research department to interpret primary and secondary data, helping to identify key findings and trends. Sara also assists the business development team in supporting our CRM platform & client accounts, preparing custom-tailored proposals and facilitating client meetings and kick-off conferences.

Former Authors

Maggy Stewart | Graphic Designer & Marketing Coordinator

Christine Benn | Business Development Coordinator

Christopher Coville | Manager of Research Analytics

Josh Elander | Research Associate

Emily Palermo |  Research & Social Media Associate

Megan O’Donnell | Healthcare Analytics & CAHPS® Product Manager

Michele Treinin | Healthcare Analyst

George Kuhn | Director of Research Services

Vance Marriner | Senior Research Analyst

Anna Dengler | Research Associate

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