Modern Healthcare has ranked Research & Marketing Strategies, Inc. (RMS) the eighth largest patient-satisfaction measurement firm in the United States, according to its recent survey.

For fifteen years, RMS has been a national leader in patient satisfaction surveying, growing our market research business within the healthcare industry and assisting organizations and facilities in measuring patient satisfaction and engagement. Modern Healthcare, the award-winning publication leader in healthcare research, recently released their annual report of the largest patient satisfaction measurement firms in the United States, with RMS coming in ranked at number eight.

RMS specializes in consulting services and healthcare surveying, which includes the Consumer Assessment of Healthcare Providers and Systems (CAHPS)®* patient satisfaction surveys for many healthcare providers across the country. This is including, but is not limited to: hospitals, home health agencies, hospices, emergency departments, clinician groups, private practices, dialysis facilities, accountable care organizations, ambulatory surgery centers, behavioral health clinics, and merit-based incentive payment systems.

“Our goal is to help our healthcare clients listen to their patients and learn what can be done to optimize the patient experiences,” said Mark Dengler, President of RMS. “I’m proud that we have a proven history of transitioning the survey response data into actionable information that improves the overall quality of patient care.”

With the ongoing pursuit of quality healthcare delivery, patient satisfaction measurement is increasingly becoming a core requirement, especially throughout these challenging times, where quality of care is more important than ever. As a means of engaging patients regarding the care they receive, patient satisfaction measurement allows organizations to effectively manage the patient/provider relationship, and to gauge modifications according to their patients’ perceptions of care. Insurance and government payors look to affiliate closely with organizations that regularly measure patient experiences, with financial reimbursement often tied to satisfaction levels.

Read the full press release, here.

Ranked number one in readership among healthcare executives, Modern Healthcare is a leader in healthcare research, statistical data and rankings, and national and regional news.

*CAHPS® Consumer Assessment of Healthcare Providers and Systems is a registered trademark of the Agency for Healthcare Research and Quality.

If you are a healthcare provider seeking assistance with patient satisfaction surveying, contact Sandy Baker, Vice President of Corporate Development at 315.635.9802 or Zoom video calls can also be scheduled if you’d like to see a friendly face!