This blog post was written by our guest blogger Susan Maxsween, Practice Transformation Manager at RMS.

RMS Healthcare, a division of Research & Marketing Strategies, Inc., is a leader in providing healthcare transformation services.  We focus on optimizing relationships with our healthcare clients in order to assist them in providing quality patient care.  We specialize in assisting primary care physician practices in transforming to patient centered medical homes (PCMH). The patient centered medical home has become a national benchmark. It is a defined model of healthcare that incorporates a coordinated approach (through the primary care physician) in providing comprehensive patient care. Achieving this recognition enables practices to validate those operational policies and processes supporting the patient centered medical home model of care.

The Patient Centered Primary Care Collaborative (PCPCC) has and continues to be recognized and respected as the leaders in advancing the patient centered medical home. The collaborative believes that if implemented, the patient centered medical home will improve the health of patients and the viability of the healthcare delivery system.  Further, it is the shared understanding and commitment of patients, payers, employers and clinicians that the patient centered medical home model is essential to improve the overall delivery and management of patient care.

In 2011, the Patient Centered Primary Care Collaborative developed a Practice Guide to PCMH Transformation Resources.  This guide was developed as an outcome of a “Call-to-Action” to organization’s providing practice transformation services.  The purpose of the guide is to provide resources for practices and organizations interested in achieving patient-centered medical home recognition. RMS Healthcare met the rigors of qualifying to be recognized as a practice transformation partner and is listed in this guide.  The guide can be found on the referenced link:

RMS has proven success in providing healthcare transformation services in assisting practices to obtain recognition with the National Committee for Quality Assurance (NCQA) Physician Practice Connections – Patient Centered Medical Home (PPC®-PCMH™) model. RMS Healthcare is committed to upholding the reputation of being Best in Class as a consultant.  Further, we instill this philosophy with practices as they strive to become Best in Class amongst their patients, peers and payers.

Healthcare Transformation Services Organization

Do you need assistance in healthcare transformation services?  For more information contact Susan Maxsween at 315-635-9802 or by emailing her at