For the latest CMS ICH CAHPS® implementation requirements for 2014, click here. RMS Healthcare is a market research vendor in Syracuse, NY and an ICH CAHPS® survey vendor. RMS Healthcare is closely monitoring the new ICH CAHPS® survey website, watching for more information regarding the new survey protocols to be announced this fall.

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Looking for a survey vendor? Contact RMS.

RMS Healthcare is paying particular attention for:

  • Availability of applications for survey vendors to be approved by CMS to conduct the survey.
  • Posting of the ICH CAHPS® Survey Administration and Specifications Manual.
  • Training dates for survey vendors to fully understand the survey administration process.
  • When ICH facilities will be able to register on the website and select an approved survey vendor.

RMS will continue to update our clients when important information is made available. If you have any questions about the ICH CAHPS® process, contact Megan O’Donnell, Manager of RMS Healthcare. She can be reached at or by calling 866-567-5422. Research & Marketing Strategies (RMS) is an ICH CAHPS® vendor located in New York.