The National Renal Administrators Association (NRAA) recently selected RMS as an ICH-CAHPS® Survey Vendor. Research & Marketing Strategies, Inc. (RMS) has been chosen by the Renal Services Exchange (RSE), a subsidiary of the National Renal Administrators Association (NRAA), as a preferred vendor to conduct ICH-CAHPS® (In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems) patient surveys.  The award makes RMS one of only five vendors in the country the NRAA has selected to offer competitive pricing to all of its members.

ICH-CAHPS Approved Vendors

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“Our dialysis facility clients continue to be our biggest advocates. We provide personalized service which helps them not only meet the requirements but improve their process.” Megan O’Donnell, RMS Healthcare Manager.

The ICH-CAHPS patient surveys were introduced by the Centers for Medicare and Medicaid Services (CMS) as a reporting measure to assess the degree to which dialysis facilities provide their patients with a voice in the quality of their hemodialysis care. Dialysis facilities are currently required by CMS to select a third party government approved survey vendor by July 31st, 2014.

RMS offers dialysis facilities the opportunity to conduct the patient surveys by mail, by telephone, or a combination of the two methods, following CMS established guidelines.  To learn more about the ICH CAHPS survey process, visit the RMS Healthcare website, contact our Business Development Associate Marc Bovenzi at, or call 1-866-567-5422.

The RSE is the primary nationwide provider of services supporting independent, regional or community-based providers of care for patients with chronic kidney disease. They are committed to providing independent, regional, community-based organizations, nephrologists, and other clinicians that care for patients with chronic kidney disease access to competitively priced drugs, products, supplies, health information technology, and business services that help their organizations to thrive.

RMS Healthcare, a division of Research and Marketing Strategies, Inc. (RMS) focuses on optimizing relationships with its healthcare clients.  With a dedicated team of healthcare consultants, RMS Healthcare offers targeted healthcare consulting and research services directed to the specialized needs of our healthcare clients in their practice transformation journey.