Practices making the commitment to become a Patient-Centered Medical Home (PCMH) are embarking on an exciting, enlightening, and an empowering journey.  Practices also recognize that this journey can be complex, challenging, and in the end, extremely rewarding.  This process may require re-engineering of operating structure, development of policies and procedures, and assessment of current operations. Practices need to be prepared to make changes in workflows in order to successfully achieve and retain PCMH Recognition.

PCMH Recognition

No question, the transformation journey requires significant dedication and sheer determination, but in the process, the practice also achieves many outstanding accomplishments.  The National Committee for Quality Assurance (NCQA) reports that as of May 2014,  7,338 physician practices have become PCMH Recognized across the country and the numbers grow daily.  This framework provides practices with the tools and processes to provide quality driven patient care with a Patient-Centered approach.  Practices that have achieved this distinguished recognition truly exemplify a cohesive team that shares in their passion and commitment to provide the highest level of care while engaging the entire practice team.

As a practice that is ready to embark on this journey you may have questions about the journey, what it entails, and what I need to do to ensure recognition attainment.  It is important to recognize that the journey doesn’t happen overnight, and that a practice must take a methodical approach to attain their ultimate goal.

RMS Healthcare, a division of Research and Marketing Strategies, Inc. (RMS) offers targeted healthcare consulting and research services directed to the specialized needs of our healthcare clients in their practice transformation journey.  We operate as an extension of our clients’ business in providing operational support functions.  We work in tandem with our clients, developing customized work plans to ensure successful achievement of operational goals while maximizing use of technology as well as guidance and assisting in achieving operational goals to achieving Patient-Centered Medical Home (PCMH) recognition.

When our clients begin their transformation journey with us they each present unique scenarios, challenges and a passion to succeed.  It is this passion, dedication and desire to succeed that sets the stage for building a progressive practice and organization whose core values, mission and vision embody the fundamental elements to becoming a Patient-Centered Medical Home.  We understand the challenges which the healthcare community faces in delivering quality driven health care services and care.

We recently presented to a committee in which we outlined the approaches and steps we take with clients to achieve their PCMH Recognition.  It is this systematic approach, coupled with working in tandem with the clients that provide them with the tools, resources and operational foundations to strengthen the objectives of the practice to obtain this recognition.  The presentation will provide you with an overview of the breadth and depth of services which we provide, all with the goal of assisting practices to attain their operational and organizational goals all aimed to optimize practice efficiencies.


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If you are interested in learning more about the PCMH recognition journey and the practice transformation journey, contact our Director of Healthcare and Practice Transformation, Susan Maxsween at or at 1-866-567-5422.