Allen Wolff

Allen Wolff

CAHPS® Telephone Support Specialist

Allen is one of RMS’ key telephone interviewers, administering all CAHPS phone surveys and assisting with CATI programming and call sheet management. Allen provides leadership to the call center team as well as training our associates, coaching, mentoring, and conducting quality audits of the call center staff. Allen also assists with managing fieldwork for a variety of projects which includes closely monitoring project status and ensuring the team meets its goals.