RMS Healthcare is a superb survey partner that we have been working with for several years. The firm is timely, proactive, professional, and responsive in their collaborative partnership.  They care about quality and improved quality outcomes. RMS has worked with us to develop impactful strategies to optimize our patient engagement in the survey process, which has resulted in meaningful survey response rates and improved the patient experience. We look forward to continuing our relationship working with them in the future.

RMS Healthcare is timely, professional, and responsive in their collaborative partnership with our Ambulatory Surgical Center. The onboarding process went well, and we have been pleased with their responsiveness to questions and attentiveness to our needs. We look forward to a longstanding partnership with RMS Healthcare. They truly care about their clients and patients they serve.

Our practice has worked with RMS for 10 years and I’ve known Mark Dengler, the Founder and President for over 25 years. RMS is filled with integrity and is one of the most reliable and excellent companies you will find. Every employee is invested in the individual and aggregate success of the team. It’s remarkable how each person provides impeccable attention to detail. They are committed to accurate data collection and distribution. Their customer service and dedication to quality is at the highest level. I highly recommend them!

Even during our submission, I felt we were part of a team that all wanted the same outcome—PCMH Certification!

RMS has been a phenomenal partner to AHP and has shepherded many a practice across the PCMH finish line.

Thank you and the RMS team for such a great experience! [Our team] was a bit nervous going to a new facility where our company did not have any prior experience, but I will say I was blown away by your customer service, hard work and quality of respondents. I highly recommend your team whenever we have research needs in the Syracuse area.

RMS, Shannon Beebe, and Lizz Kratz were phenomenal to work with for our PCMH initial certification. Extremely knowledgeable. Could not have asked for a better team!

[We] appreciate the hard work you and your staff perform on a daily basis. It is a pleasure working with your team.

We’ve done a number of things with RMS, they are outstanding! RMS [was] great to work with, very professional, flexible and knowledgeable. I think one would generally think of a market research firm as a data business. However, RMS has really taken that further and made this a people business. They are great to work with and bend over backwards for us.

The team I worked with was amazing. They provided support, guidance and motivation through the entire process.

The data was a tremendous value to the overall evaluation. It was nice working with [RMS] on this effort.

It is always a pleasure to work with people who are skilled, attentive, agreeable, responsive, understanding and discreet.

RMS was friendly, aimed to please, helpful and professional. We will use the advertising campaign study results to create consumer-preferred visuals and copy that will effectively communicate product benefits. This is a new product launch.

RMS was very responsive and accommodating with all the problems and idiosyncrasies of our EMR system—amazing charts. The staff was always punctual, succinct and inviting. We looked forward to our Wednesday mornings.

I know the RMS reputation to be based on integrity, hard work...thoroughly professional.

Overall satisfied with the project experience.

Thank you [RMS] — we thoroughly enjoyed [the report and discussion]...this was very well done! We now have some key areas on which to focus our development efforts. We look forward to continuing this and other discussions with the RMS team!

RMS was professional. From our first meeting until the final deliverables, everyone from RMS was beyond helpful, professional and customer-centric. Awesome experience!

Susan and her team were able to guide me through the process. [They] could answer any questions when I had them and any information [they] provided was explained in a way to make it easier to follow what was needed from me at any given time. Susan was fantastic in details that were needed on my reports and policies. Her positive attitude was a plus...and always made you feel like family.

RMS did an excellent job. We were very satisfied with the process and result of the project. I look forward to our next project. It will be used to establish a benchmark for our properties and we will do the same project again to [hopefully] show improvement.

RMS [was] highly effective and extremely competent. This survey is an incredible tool to use in the long-range planning of our district. [It will help with] meeting the current and future instructional focus in the district. It’s also extremely valuable when looking at how to match the financial and educational needs of the community.

[RMS] always made sure questions were addressed, input verified at each step. Great job! Count your firm among those we'd like to stay with over time.

I have worked with [the RMS Healthcare team] on our recent PCMH reattestation and know that I would not have been able to accomplish recognition without their help. They are all so wonderful and so very helpful!

RMS was personable and customer-oriented. RMS was responsive to our demands. Quick turnaround on the final report. We are satisfied. We will use the data to support effectiveness of our advertising campaign.

We are all impressed with the report and find it extremely helpful in moving forward with our planning for the center. Please extend our thanks to the team for an excellent job. We would be happy to give you our highest praise and recommendation...as a reference for future clients. It has been a real pleasure working with you!

RMS is efficient, goal-oriented and customer-focused. I was very pleased with the process and the results. RMS provided the best quality service to me even though we encountered obstacles on my side.

[The RMS Healthcare team was] very encouraging and able to make things understandable. They were also very flexible in meeting with us via phone at our convenience.

Research & Marketing Strategies has been integral to Onondaga Community College's efforts to continually strengthen our insight and clarity into the needs of the community we serve. The professionalism, expertise and diligence of the RMS team always makes them a pleasure to work with.

RMS was very thorough. We changed our vision of what we wanted a few times during the process and RMS [consulted] with us to make that happen. [We are] very satisfied. The study will gear us toward making the website more user-friendly and increase readership and subscribers.

An awesome team to help our group gather the appropriate data to submit for PCMH. So supportive, so helpful! I couldn't have done it without them!

RMS is results-driven and customer-oriented. [There was] great detail put into making our project a success. Everyone worked hard to assure our needs were met. We will use the research to drive our direction in development of our new product.

RMS is a great company to work with. The staff listens to your end goal and develops the best program and approach to achieve those results. We are very happy with RMS and will use [their services] again. The research identified training needs and opportunities to improve member experiences.

Thanks to the entire team at RMS for flawless execution of a tricky project for a very important client. Everything was handled just as I hoped, from taking out the competitor products to dealing with last minute changes.

[The RMS Healthcare team was] professional, knowledgeable and encouraging throughout our PCMH endeavor from start to finish. We would not have been able to apply for PCMH and [be] successful without their help.

RMS is best-practice, a state-of-the-art market research firm. RMS’ performance exceeded our expectations in all areas. We are delighted with our report. The report will be presented to the Onondaga County legislature to justify continuation and enhancement to our funding.

Very satisfied with the help we received along the way. The weekly update meetings were very helpful for staying on task.

When I created my graduate admissions recruitment and marketing plan last summer I used the research findings to inform my activity. One of the many areas it was useful was in defining our primary market area (PMA). The comprehensive research you undertook has informed every decision we take and will for the foreseeable future.

RMS was thorough and informative. I was very pleased with the quality of data we received from our RMS B2B survey. Everyone was knowledgeable, friendly and easy to work with. The data was quite helpful to us and was very eye-opening!

[The RMS staff was] easy to work with and you made the whole process turnkey for us. Not only was it a great experience but you delivered results!

Good client interaction, well presented data, comprehensive report.

Much impressed with your help and work and those of your colleagues—as usual!

Your team did an excellent job. Let me commend and thank you for a job very well done! We have gained great insight from your report and found your presentation to be extremely comprehensive and professional.

RMS just did an overall outstanding job. Staff is easy to work with, the report generated was easy to understand and build future plans on.

Very competent and professional.

Very responsive to needs. Adaptable. Can problem solve. Very pleased with the outcome of our project. Interaction throughout the engagement was excellent.

[RMS] really understood what we were looking to get out of the research.

Professional, thorough and complete. Thanks for meeting our tight deadlines!

The professionalism and quality of the work and the survey analysis, as well as the board presentation, were excellent.

RMS was most receptive to questions, comments, suggestions. Rationale and explanations were clear, helpful.

Team effort was very professional. RMS showed great respect for the project objectives, timelines and support. Great Job!

RMS personnel conducted the focus groups with a professional ease that made the experience interesting and enjoyable as well as useful!

Very thorough, quality report/study. RMS gained a quick understanding of the facility, its residents, dementia, assisted living programs, etc.

I love participating in the panel. Great company. Very nice people to work with.

I just love doing it! I get to throw in my two cents to help an organization.

The people are so friendly and welcoming. They just want your true opinion so they can do their job. At first, I wasn't sure what to expect, but I would now participate whenever they needed me. Great experience.

Great organization that collects data through research and promotes positive interaction between participants.

My first experience was doing a medical/ insurance panel and I was paid $75 for just two and a half hours. The employees are very friendly and so willing to help you. They want to help you make money with them. Great company!