This blog post was written by our guest blogger Megan O’Donnell, Manager at Research & Marketing Strategies, Inc. (RMS) Healthcare Division. Improving CAHPS response rates is top of mind for many of our clients.  In our experience, Telephone Only and Mixed modes of survey administration result in higher response rates than Mail Only mode. The following Read more

This article will be featured in the Fall edition of the RMS Quality Care Courier. With today’s busy practice activities and competing priorities, it is very important that practice administrators keep a careful eye on the key attributes tied to business operations. After all, in order to continue to deliver quality healthcare to patients, the Read more

The National Committee for Quality Assurance (NCQA) announced they are intending for a summer launch of a program for Specialty Practice Recognition.  The program is slated to include some of the same elements required of Patient Centered Medical Home recognitions awarded to primary care providers.  These will include providing timely access to care and continuous Read more