Article by Shannon Sawyer, BS – Director of Healthcare Operations.
RMS Healthcare has over 14 years of experience with healthcare consulting – let us help you determine next steps.
The landscape of healthcare is changing, and we need to be ready to change with it. In July 2024, Centers for Medicare and Medicaid Services (CMS) announced the awardees for a new, innovative, primary care model, Making Care Primary (MCP). The goal of MCP is to improve care for patients by supporting the delivery of advanced primary care services, the backbone of a high performing health system.
MCP includes 133 participants across 8 states, representing 772 primary care practice sites. These practice sites are comprised of Internal Medicine, Family Medicine, and Federally Qualified Health Centers (FQHC). MCP is a 10.5-year multi-payor model that includes 3 participation tracks. MCP is focused on supporting less experienced primary care practices and organizations by helping them build advanced care delivery capabilities, foster coordination with specialty partners and, over time, assume prospective payments and accountability for cost and quality outcomes.*
Navigating the complexities of MCP requires a strategic approach and the right set of tools and resources. RMS Healthcare offers a variety of services and experience to position you for success.
HOW RMS HEALTHCARE CAN ASSIST YOU
– Develop and implement requisite plans to ensure ability for future reporting.
– Develop, implement and operationalize policies, reporting, and workflows to ensure validation of care delivery domain requirements.
– Implement screening for social drivers of health.
– Operationalize care plans for high-risk patients to ensure positive health outcomes without duplicating services.
– Develop community partnerships with specialists, and community-based organizations to enhance patient care delivery and care management.
– Understand value-based payment models.
– Develop meaningful quality improvement activities for standardized measures, including managing and organizing PDSA (Plan Do Study Act) work.
HOW DO WE DO IT?
– Our expertise allows us to meet you where you are, whether you have elected to begin at Track 1, Track 2, or Track 3.
– We become part of your team. We aim to understand your organization’s mission, vision, goals, and barriers, creating a culture of excellence and continuous quality improvement.
– We have extensive experience with implementing the patient-centered model of care through the National Committee for Quality Assurance (NCQA) PCMH program.
– We work with FQHC’s to streamline Operational Site Visit (OSV) readiness, while operationalizing all program requirements.
– We work with organizations to develop, implement, and report on Social Drivers of Health (SDoH) screenings.
– We implement care management protocols for high-risk patients to ensure that each patient’s plan is patient centered, actionable, and measurable.
– We provide tools to manage quality metrics, including reporting guides, schedules, and PDSA tracking sheets.
– We cultivate a collaborate team by empowering staff to become engaged and work at their maximum capabilities.
– We oversee all aspects of project management, from initiation to conclusion by providing you with the tools you need to have sustainable success.
Choosing RMS Healthcare for your MCP partner means collaborating with a dedicated team of experts committed to delivering high-quality, actionable insights that drive meaningful changes. Our comprehensive approach and commitment to excellence support your organization’s goal to deliver high quality, cost effective, equitable healthcare.
Ready to partner with RMS Healthcare for Making Care Primary? Get in touch today to explore how we can assist you. Contact Shannon Sawyer, Director of Healthcare Operations at shannons@rmsresults.com for more information.
*Centers for Medicare/Medicaid Services Making Care Primary (MCP) Model Frequently Asked Questions | CMS
Relational RMS Blogs & Information:
Patient-Centered Medical Home (PCMH) Smart Sheet
Federally Qualified Health Centers (FQHC) Smart Sheet
Elevate Your Practice with RMS Healthcare: Understanding Patient-Centered Medical Home 2025
Pursuing Federally Qualified Health Center (FQHC) Certification or Preparing for an Operational Site Visit?
RMS Guiding Clients Through the PCMH Process, Requirements and Renewal
About the Author – Shannon Sawyer
Shannon has over 20 years of experience in the healthcare industry, specifically with care management, program oversight, and assisting physician practices in transforming their operations to optimize patient outcomes, as well as become more efficient. Shannon provides oversight to the healthcare transformation team, providing valuable insights on various initiatives related to regulatory compliance and practice management techniques. Shannon is also very active in her community, serving on the Board of Directors for the non-profit organization Parents of Special Children, as well as a designated Ambassador for the Fulton Block Builder Program.
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About RMS Healthcare
Since 2010, RMS Healthcare, a division of Research and Marketing Strategies, Inc., has been leading healthcare organizations to embrace operational changes to improve the quality-driven approach to providing patient-centered care delivery. We understand that every health system presents unique scenarios, challenges, and ultimately, a passion to succeed. We work closely with our clients to cultivate cohesive and long-term partnerships. We have extensive experience in aligning practices to develop, implement, and adopt processes to ensure sustainable success that embodies the tenants of the Patient-Centered Medical Home (PCMH) model of care delivery, experience in leading Federally Qualified Health Centers (FQHC) through the certification process. RMS Healthcare also has extensive experience in providing targeted healthcare consultative services based on unique client needs.
About RMS
Research & Marketing Strategies, Inc. (RMS) is a full-service market research firm in Central New York. Formed in 2002, RMS helps organizations that are looking to know more about their customers and/or potential customers. They conduct surveys, focus groups, mystery shopping, studies and analysis. Each project is customized and gets personal attention by the best in the business. RMS has a reputation for getting results and offers an independent means to conduct telephone, on-line and mail surveying, In-depth interviews, intercept interviews, and participant recruitment as well as focus group hosting through QualiSight, its onsite call center and focus group facility. Taking advantage of the region’s reputation for being a great market study barometer, RMS recruits and moderates for focus groups, community forums and town meetings.
