We hear it all the time—your boss has just told you the company needs to find new ways to connect with customers. And you’ve been put in charge of doing just that (cue hyperventilation). That’s not you? How about this…you’re a leader within your organization, and you want to become or maintain your status as Read more

Who’s On the Other Line of a Telephone Survey? Written by Heather Kubacki, RMS Graphic Designer & Marketing Coordinator As you can imagine, the RMS team’s talents extend beyond market research and exceptional customer service. Meet Kathleen Deming, a telephone interviewer in RMS QualiSight, our in-house Call Center—or you might know her better as Buella Read more

The following blog post was written by Shannon Beebe, Manager of Healthcare Operations. RMS Healthcare is pleased to provide ongoing relevant information on healthcare trends and specific transformation activities. We understand the importance of identifying and assessing Social Determinants of Health and the impact on care delivery and management. Social Determinants of Health (SDoH) play Read more

We would like to take this opportunity to share recent updates with you pertinent to PCMH™ Recognition. National Committee for Quality Assurance (NCQA) continues in their commitment to New York State Patient-Centered Medical Home (NYS PCMH) Recognition. They recently announced that effective January 1, 2020 that attestations for specific NYS PCMH criteria would not be Read more

For 13 years, RMS has been a national leader in patient satisfaction surveying, growing its consulting and survey business within the healthcare industry and assisting numerous organizations across the nation in measuring patient satisfaction and engagement. Modern Healthcare recently released their annual report of the largest patient satisfaction measurement firms in the U.S., with RMS Read more

The following blog post was written by Sara Cruz, Research Associate at RMS. Consumer Assessment of Healthcare Providers and Systems (CAHPS) standardized surveys are designed to help health care organizations use data collected from patients to identify strengths and areas of improvement, as well as track the improvement of quality care over time. CAHPS surveys Read more

We’re officially in the heart of “back-to-school” season, and it’s shaping up to be another busy year in higher education. College and Universities nationwide continue to grapple with lean budgets, a decline in enrollment, and rising expectations among prospective students as the world continues to shift to technology-reliant learning models. Staying ahead of the curve Read more

In a recent survey to parents, conducted by our team at Research & Marketing Strategies, Inc. (RMS), it was discovered that going back to school has its share of perceived ups and downs. With everything that goes into getting prepared for the new school year, we were eager to find out where parents across the Read more

Tis’ the season of going back to school. For parents and kids alike, there’s a genuine mixed bag of emotions that go along with that big day in September. Based on a recent survey our team at RMS conducted, parents across the states shared what it takes to become back to school-ready (view the full Read more

This blog post was updated by Heather Kubacki, Graphic Designer & Marketing Coordinator at Research & Marketing Strategies (RMS). Research & Marketing Strategies, Inc. (RMS) has once again received approval from the Center of Medicare & Medicaid Services (CMS) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) for ACOs Survey Project Team to Read more