Article by Susan S. Maxsween, MHSA – VP Healthcare Operations & Consulting Community Health Needs Assessments (CHNA) are essential for identifying and addressing the healthcare needs of communities. These assessments help healthcare organizations and public health agencies prioritize health issues, allocate resources effectively, and implement strategies to improve community health outcomes. At RMS Healthcare, we Read more

**Authorize RMS Healthcare as your ICH CAHPS patient survey vendor before August 31, 2024** RMS Healthcare understands patient survey fatigue, as well as the importance of giving your patients the opportunity to provide feedback on their dialysis experience. We partner with your team to implement strategies that can help increase your facilities’ response rate, as Read more

At Research & Marketing Strategies (RMS), we continue to expand our abilities and are pleased to say that we have been a Centers for Medicare and Medicaid Services (CMS) approved vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) for Outpatient and Ambulatory Surgery (OAS) surveys since their inception. As such, we have Read more

ARTICLE BY:Susan S. Maxsween, MHSA, VP Healthcare Operations & Consultingand Molly Burke, MPH, Research Analyst – What is a CHNA? A Community Health Needs Assessment (CHNA) is a systematic approach that aims to improve the health and well-being of a community by providing organizations with insights on the health status of the community. The CHNA Read more

Time to think about Spring ICH CAHPS You still have time! You have until Wednesday, February 28, 2024 to authorize your ICH CAHPS® patient survey vendor for the upcoming spring cycle. We know you need high response rates, and we know you need a team of experts that can deliver above and beyond your expectations. Read more

Article by Susan S. Maxsween, MHSA, Vice President Healthcare Operations and Consulting. If you are currently an FQHC preparing for your Operational Site Visit, or if you are seeking to pursue FQHC certification, no doubt you understand the operational demands and strategic planning that is required to successfully achieve and sustain this designation to provide Read more

If you haven’t heard already, NCQA (National Committee for Quality Assurance) has issued some substantial changes to the PCMH™ reporting measures for the coming year. If you’re a practice pursuing or sustaining PCMH Recognition, here’s what you and your team need to know about the NYS PCMH™ Recognition changes, effective January 1, 2022. Notable Changes Read more

We love happy clients! Here’s a look at a few Patient-Centered Medical Home (PCMH) client testimonials we wanted to share with the world. View more client testimonials here.

As we take a moment to recognize World Kidney Day—March 12, 2020—we are also vastly approaching the Spring 2020 cycle for ICH CAHPS® dialysis facilities. The ICH CAHPS Survey is a means to engage patients in sharing their experience with the facility and provider. As part of the national move to a value-based, outcomes-driven healthcare Read more

First of all, congratulations for your continued commitment to PCMH (Patient-Centered Medical Home) Recognition through your practice’s recent recognition. No doubt this was a journey, and your accomplishments are well-deserving of celebration (happy dance and party hats encouraged). Once the confetti has settled, it’s time for your practice to think “next steps” to keep the Read more