For 13 years, RMS has been a national leader in patient satisfaction surveying, growing its consulting and survey business within the healthcare industry and assisting numerous organizations across the nation in measuring patient satisfaction and engagement. Modern Healthcare recently released their annual report of the largest patient satisfaction measurement firms in the U.S., with RMS ranked as number eight, which is a move up from number 11 last year. RMS currently provides consulting services and healthcare surveying, including the Consumer Assessment of Healthcare Providers and Systems (CAHPS)®* patient satisfaction surveys for many healthcare providers, including hospitals, home health agencies, hospices, emergency departments, group and private practices, dialysis facilities, accountable care organizations, ambulatory surgery centers, behavioral health clinics, and more.

“We strive to help our healthcare clients listen to their patients and learn what can be done to optimize patient experiences,” said Mark Dengler, President of RMS. “I’m proud that we have a proven history of obtaining very high response rates and turn the survey data into actionable information that improves the quality of patient care and engagement.”

With the ongoing pursuit of quality healthcare delivery, patient satisfaction measurement is fast becoming a core requirement. A means of engaging patients regarding their care, patient satisfaction measurement allows organizations to effectively manage the patient/provider relationship, and to gauge modifications according to their patients’ perceptions of care. Insurance and government payors look to affiliate closely with organizations that regularly measure patient experiences, with financial reimbursement often tied to satisfaction levels. These patient surveys can be conducted by telephone, mail, email, and text.

Ranked number one in readership among healthcare executives, Modern Healthcare is a leader in healthcare research, statistical data and rankings, and national and regional news. Reporting on important healthcare business and policies, Modern Healthcare is an award-winning publication deemed a “must-read” by those in the industry.

*CAHPS® Consumer Assessment of Healthcare Providers and Systems is a registered trademark of the Agency for Healthcare Research and Quality.

If you are a healthcare provider seeking assistance with patient satisfaction surveying, contact Sandy Baker, Vice President of Corporate Development at 315.635.9802 or

About RMS Healthcare
RMS Healthcare, a division of Research and Marketing Strategies, Inc. (RMS), provides operational support, consulting, and research services, tailoring their expertise to optimize organization performance. They are a leading healthcare consulting firm with proven experience and success in patient surveying and practice transformation. Visit our website at