The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides federal protection for individuals identifiable health information held by covered entities and their business associates, and gives patients rights with respect to that information. HIPAA ensures that you have rights over your health information. That includes the right to review your personal information, making Read more

This article was written by our guest blogger Megan O’Donnell, Manager of RMS Healthcare here at Research & Marketing Strategies (RMS) in Syracuse, NY. The RMS white paper is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. This blog post serves as part 5 of a 5 part Read more

In 2012, Research & Marketing Strategies, Inc. (RMS) was one of only five National Renal Administrators Association (NRAA) preferred vendors for the ICH CAHPS® survey. Since its inception, RMS has been a leader in ICH CAHPS® survey administration and has proven to be a great resource for dialysis facilities. The intent of the survey is Read more

This blog post is part 4 of a 5 part series written by Megan O’Donnell of Research & Marketing Strategies (RMS) and RMS Healthcare. It is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. To obtain the full white paper from Megan, including all 15 training tips for Read more

This blog post was authored by Megan O’Donnell, Manager of RMS Healthcare at Research & Marketing Strategies (RMS). This article is part 3 of a 5 part series on 15 skills that healthcare employees need to be successful. It is based on an article written by HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written Read more

This post was written by our guest blogger Susan Maxsween, Director of Healthcare and Practice Transformation here at RMS. No question, the landscape of healthcare delivery continues to evolve at a very rapid rate. The launch of Obamacare, the Healthcare Marketplace, Affordable Care Act, and the continued evolution of Accountable Care Organizations, patients, physicians, physician Read more

This blog article is a series of posts written by Megan O’Donnell, Manager of RMS Healthcare. RMS Healthcare is a division of Research & Marketing Strategies (RMS) located in Syracuse, NY. This post covers skills 4 through 6 and is based on the HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written by Gregory Ciotti. Read more

This blog post was written by Megan O’Donnell, Manager of RMS Healthcare at Research & Marketing Strategies (RMS). Her white paper on the topic was based on the HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written by Gregory Ciotti. To request the full white paper on the topic with all 15 skills Read more

RMS Healthcare has a division specifically dedicated to guide your Specialty Practice Recognition Program (SPRP) through practice transformation services. If you came across this blog post on the RMS Bunker Blog, it is clear you and your team is committed to learning more about core values of a Specialty Practice and you are committed to Read more

The second issue of the RMS Healthcare newsletter was just released this week, titled the Quality Care Courier.  You can review the first issue by clicking here.  This newsletter is put together by our healthcare team to keep the pulse of the healthcare industry for our clients, staff and other readers.  You can subscribe to Read more