In 2012, Research & Marketing Strategies, Inc. (RMS) was one of only five National Renal Administrators Association (NRAA) preferred vendors for the ICH CAHPS® survey. Since its inception, RMS has been a leader in ICH CAHPS® survey administration and has proven to be a great resource for dialysis facilities. The intent of the survey is to measure the experiences of patients receiving care from dialysis facilities that report data to CMS (Centers for Medicare and Medicaid).

CMS approved ICH CAHPS survey vendor

The Centers for Medicare & Medicaid Services will be publishing a CMS-approved ICH CAHPS® survey vendors on its website in March of 2014. So those searching for a list of CMS-approved ICH CAHPS® survey vendors will need to wait another month. If you found this post after the date of March 2014, please click here to view the list of CMS-approved ICH CAHPS® survey vendors on the ICH CAHPS® website. The End-Stage Renal Disease Prospective Payment System Final Rule for calendar year 2014 (CY2014) requires all dialysis facilities with over 30 patients from 2013 to contract with a CMS-approved ICH CAHPS® survey vendor.

CMS approved ICH CAHPS® survey vendor

Research & Marketing Strategies (RMS) is an ICH CAHPS® survey vendor located in New York State serving dialysis facilities across the country, partnering with facilities to handle survey data collection and reporting needs. RMS makes the ICH CAHPS® survey administration process easy and seamless for its clients. RMS Healthcare has served dialysis facility clients in its home state of New York, and other states such as California, New Jersey, Arkansas, Texas, Oklahoma, West Virginia, Georgia, Florida, Michigan, Wisconsin, Illinois, Iowa, and Arizona to name a few.

If you are interested in hiring Research & Marketing Strategies (RMS) as your ICH CAHPS® survey vendor please contact our ICH CAHPS® Business Development Director, Sandy Baker, at or by calling 1-866-567-5422. RMS can provide you a cost estimate for your ICH CAHPS® survey needs by obtaining your answers to the following 3 questions:

  • How many facilities do you have?
  • How many unique patients do you have?
  • Do you need Spanish language capabilities for your patients?