Updated as of Monday, March 23

In response to COVID-19, the RMS team is fully functional and working remote. To contact us directly, please visit our staff page here.

Currently there are local, state, and federal states of emergency where RMS offices are based that are impacting our normal business operations.

Research & Marketing Strategies, Inc. (RMS) cares deeply for its staff and client partners and, we remain fully committed to ensuring their safety during this very challenging time. We want to assure you that the continuity of critical business operations is our priority. We have the technology, infrastructure, and processes that allow our team to work remotely and have created the ability for them to do so.

For those who need to work within the office, RMS has taken prudent steps to minimize exposure, focusing on practicing good hygiene, limiting business travel, proactively keeping workstations and shared spaces clean, and avoiding exposure to individuals that are exhibiting any symptoms. Most importantly, staff have been instructed to stay home if they, or family members, are exhibiting any symptoms or have had potential exposure to the COVID-19 virus.

We will continue to monitor the impact of the COVID-19 virus daily and are working closely with our County and State Government officials to adhere to the Centers for Disease Control (CDC) recommendations and maintaining open communications with our clients.

As an approved Centers for Medicare & Medicaid Services (CMS) CAHPS® survey vendor, we are daily monitoring CMS guidance and working closely with the respective CMS teams to be prepared to maintain business continuity. We will ensure compliance with operational functions and will engage with all CAHPS teams in the event more extensive measures are required to minimize staff exposure to the COVID-19 virus. During this uncertain and challenging time, we will remain fully engaged and will work with all of our clients if circumstances change, and together, we will find the best solution.

Thank you for your understanding and continued trust in RMS. Should you have any questions please contact me directly at MarkD@RMSresults.com.

Be safe. Wishing you the best.

Mark Dengler
RMS President