Yesterday’s blog post featured the RMS Analytics team’s survey results.  Today, we switch gears to highlight the Healthcare team’s results.  As was detailed yesterday, in 2012, Research & Marketing Strategies (RMS) retooled its client satisfaction survey to garner more actionable feedback from our clients.  At the end of each healthcare project/process, RMS mails out a client satisfaction survey to the client with a postage paid return envelope.  This RMS Healthcare survey is part of an organizational effort from all divisions to hear what our clients have to say.  Surveys are also done for the RMS Analytics team, the RMS QualiSight team (our focus group facility in Syracuse NY), and our Business Development team (a proposal-focused questionnaire).

These healthcare results are used to create a benchmark to continually track “how well we are doing.”  The RMS Healthcare team discusses findings from their recently returned surveys in our monthly full staff meetings.  Here are the year-to-date results for our client satisfaction surveys for the RMS Healthcare team:

Client Satisfaction Results - Healthcare

Virtually perfect scores across the board.

If you are interested in talking about a healthcare research project with us, contact our Business Development Director, Sandy Baker at 315-635-9802, or email her at  RMS has a practice transformation services division managed by Susan Maxsween.  If you are interested in NCQA recognition, please contact her at the same telephone number or at