After an intensive application process, Baldwinsville based Research & Marketing Strategies (RMS) has received approval as a survey vendor for the 2014 In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey. (ICH CAHPS®). The Centers for Medicaid & Medicare Services (CMS) granted RMS as an ICH CAHPS® approved vendor this week.

Approved ICH CAHPS® Vendor

RMS in an Approved ICH CAHPS Vendor

“We are happy to have achieved this approval status and look forward to assisting our clients through this survey administration to ensure they meet all of the CMS requirements and provide our clients with meaningful information to help improve the quality of the patients’ experience at their dialysis facility”. Megan O’Donnell, Manager of RMS Healthcare Analytics. 

The recognition will allow RMS to conduct the ICH CAHPS® survey on behalf of any renal dialysis facility nationwide during the upcoming national implementation this fall.  The survey is designed to measure the experiences of people receiving in-center hemodialysis care from Medicare-certified dialysis facilities. It is a component of the government sponsored “Quality Initiative”, which reflects a commitment to assure quality health care for all Americans through accountability and public disclosure in all provider areas. Approved ICH CAHPS® vendors must adhere to survey protocol and procedures, and ensure the quality of the data collected.

In addition to being an approved vendor for ICH CAHPS®, RMS is also an approved vendor for Hospital CAHPS®, Home Health-CAHPS® and Clinician & Group-CAHPS® surveying.  In 2013, RMS was recognized as one of the “largest patient satisfaction measurement firms” in the country, according to Modern Healthcare Magazine.

About CMS

The Centers for Medicare & Medicaid Services (CMS) is an agency within the US Department of Health & Human Services responsible for administration of several key federal health care programs. In addition to Medicare (the federal health insurance program for seniors) and Medicaid (the federal needs-based program), CMS oversees the Children’s Health Insurance Program (CHIP), the Health Insurance Portability and Accountability Act (HIPAA) and the Clinical Laboratory Improvement Amendments (CLIA).

About RMS

Research & Marketing Strategies (RMS) is a full service marketing and market research firm located in Baldwinsville, NY.  RMS provides an array of research methodologies that result in actionable analytics and recommendations for the client to enhance decision-making. RMS is also home to QualiSight, a premier focus group and interview research facility. Questions about the ICH CAHPS vendor list or are you interested in hiring RMS to be your approved ICH CAHPS vendor? Contact Marc Bovenzi at or by calling 1-866-567-5422.