Article by Patrick Fiorenza, RMS Director of Research Analytics – Two of the research methodologies that RMS often uses are Mystery Shopping and Shop-A-Longs. These are two very effective research methodologies, and when done right, can help brands best understand customer experiences and behaviors. When you hear the term “mystery shopping,” it doesn’t always mean Read more

Article by Katya Dashkevich, RMS Research Associate – The RMS team wants to share the results of our recent survey, which asked our nationwide ViewPoint panel members how they spent their summer vacations. Below are the findings from our survey, along with some tips and tricks about travel from our panel members. If you are Read more

Article by Patrick Fiorenza, RMS Director of Research Analytics – For the past 12 years, RMS has partnered with the CNY Business Journal to conduct the CNY Best Places to Work competition. This year was one of the most competitive years ever! We had a record number of submissions, which resulted in very high employee Read more

Article by Molly Burke, RMS Research Analyst. “Success is fostered and there are resources readily available to help EVERYONE.” A local public school district collaborated with Research and Marketing Strategies, Inc. (RMS) to conduct a districtwide school climate assessment. The objective was to gain valuable insights from three stakeholder groups—students, parents, and staff—that would enable Read more

Article by Susan S. Maxsween, MHSA – VP Healthcare Operations & Consulting Community Health Needs Assessments (CHNA) are essential for identifying and addressing the healthcare needs of communities. These assessments help healthcare organizations and public health agencies prioritize health issues, allocate resources effectively, and implement strategies to improve community health outcomes. At RMS Healthcare, we Read more

Article by Shannon Sawyer, BS – Director of Healthcare Operations. Patient-Centered Medical Home (PCMH) Recognition continues to stand out as the most widely adopted model of care in the country. At RMS Healthcare, we are committed to guiding organizations and practices through the intricacies of PCMH implementation and sustainability. As your partner, we keep you Read more

Article by Melissa Lewis, RMS Intercept Projects Supervisor – In market research, the timing and method of data collection can greatly impact the quality and reliability of data gathered. Brief face-to-face interviews, or Intercept Surveys, conducted immediately after a real-time experience provide clients with a wealth of benefits, resulting in richer, more accurate, and actionable Read more

Article by Melissa Lewis, RMS Intercept Projects Supervisor – In the fast-paced world of market research, understanding consumer behavior is crucial. One of the most effective methods for gathering real-time data is intercept surveying. This approach allows researchers to capture insights directly from consumers in the moment, offering a snapshot of their thoughts, preferences, and Read more

Article by Patrick Fiorenza, RMS Director of Research Analytics – Proven market research strategies offer banks and credit unions the opportunity to understand the behaviors and unmet needs of customers and members. When working with banks and credit unions, the goal for Research and Marketing Strategies is to help organizations create data-driven programs to guide Read more

Article by Katya Dashkevich, RMS Research Associate – RMS recently partnered with a bank to conduct a community awareness and financial need survey. The overall goal of this study was to understand its customers’ rate of satisfaction, loyalty, and needs as well as the community’s general awareness and perceptions of its image and brand equity. Read more