Employee surveys are one of the most eye-opening yet underutilized studies among organizations. There are many studies that reference the impact that employee satisfaction has on customer satisfaction. In fact, most human resource consultants would argue you should start with fixing the culture inside of your organization before pursuing an external research focus. Even though valuable feedback Read more

The 2014 CNY’s Best Places to Work awards marked the 2nd year in a row Research & Marketing Strategies (RMS) partnered with BizEventz and the Business Journal News Network (BJNN) to manage the employee surveying process. RMS managed all of the data and analysis portions of the project leading up to the event held at Read more

I’m always thinking about market research, even when I’m on vacation. During my most recent vacation, I wound up thinking about it a lot. Last week, my family and I visited the Walt Disney World Resort in Orlando, Florida.  During our stay, I noticed that the Disney Research team had a very strong contingent of Read more

This blog post is a case study for a recently completed assisted living feasibility project designed and fulfilled by Research & Marketing Strategies (RMS). Background: A client recently commissioned Research & Marketing Strategies (RMS) to assist its organization with the feasibility of an upcoming assisted living facility project. There is an 18,000+ square foot building located in rural Upstate Read more

The Syracuse Chiefs Are Using Mobile Surveys with RMS to Find Out More About Their Fans in 2014 For the 2014 season, the Syracuse Chiefs partnered with Research & Marketing Strategies (RMS) to conduct a fan experience (FX) survey. The online and mobile survey is aimed to gather opinions from its fans regarding their experience at Read more

Practices making the commitment to become a Patient-Centered Medical Home (PCMH) are embarking on an exciting, enlightening, and an empowering journey.  Practices also recognize that this journey can be complex, challenging, and in the end, extremely rewarding.  This process may require re-engineering of operating structure, development of policies and procedures, and assessment of current operations. Read more

Banks and credit unions work with numbers every minute, of every day, from opening until closing. The financial industry is in essence a numbers game. So metrics and measurements should not scare the vast majority of professionals working in financial industry. As a result, many banks and credit unions employ market research to aid their decision-making. Read more

This blog post was written by our guest blogger Marc Bovenzi, Business Development Associate at Research & Marketing Strategies (RMS). RMS is an approved HH-CAHPS ® survey vendor. Home health agencies have the option of choosing one of several modes for the administration of the Home Health Care Consumer Assessment of Healthcare Provider and System (HH-CAHPS®) Read more

We’ve covered quite a few different topics this week on the RMS Healthcare blog that discussed Community Health Needs Assessments (CHNAs). Prior blog posts have discussed 4 tips to conduct a better CHNA survey, 7 components of a CHNA, and using a partner for CHNA data collection. This blog post discusses the 7 guiding principles Read more

Increased jurisdiction from the Centers for Disease Control (CDC), the Affordable Care Act, and from the Internal Revenue Service (IRS) regarding community health improvement and preventative care measures has increased the awareness, usage, and value of Community Health Needs Assessments (CHNAs). CHNAs are undertaken by hospitals, healthcare entities, and other community organizations to assess and improve Read more