RMS held its annual company retreat last Wednesday, February 12th. One of the presentation topics covered by our President Mark Dengler was the Winter 2014 GRIT report which can be viewed at GRITReport.org. He recapped a portion of the GRIT report which discussed what companies are looking for from market research, and market research supplier Read more

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides federal protection for individuals identifiable health information held by covered entities and their business associates, and gives patients rights with respect to that information. HIPAA ensures that you have rights over your health information. That includes the right to review your personal information, making Read more

Background: Recently, a hospital client partnered with Research and Marketing Strategies, Inc. (RMS) to conduct a telephone survey among residents living in the hospital’s primary market area (PMA) to determine community awareness and perception of the facility. The study also aimed to identify consumer preferences regarding healthcare delivery awareness, usage, needs, and unmet needs. The survey Read more

This article was written by our guest blogger Megan O’Donnell, Manager of RMS Healthcare here at Research & Marketing Strategies (RMS) in Syracuse, NY. The RMS white paper is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. This blog post serves as part 5 of a 5 part Read more

This article was written by our guest blogger Marc Bovenzi, Business Development Associate at Research & Marketing Strategies (RMS). Marc recently registered for a Greenbook webinar titled “Research Industry Trends: Current Wave of Change and What’s to Come”. It was held on Thursday, February 6th at 12:00 PM EST. Below is his recap of some Read more

This blog post was written by our guest author Susan Maxsween, Director of Healthcare – Practice Transformation. You can connect with her on LinkedIn by clicking here. The National Committee for Quality Assurance (NCQA) has announced that they will be launching new Patient Centered Medical Home (PCMH) standards on March 31, 2014.  These standards, yet Read more

This blog article was written by Lori Lichorobiec, Communications Coordinator at Research & Marketing Strategies (RMS). The RMS Research Bunker Blog hits 300,000 views! Thank you to all of our readers over the years. When it comes to a blog, any views are good, but for Baldwinsville based RMS – Research & Marketing Strategies, 300,000 Read more

In 2012, Research & Marketing Strategies, Inc. (RMS) was one of only five National Renal Administrators Association (NRAA) preferred vendors for the ICH CAHPS® survey. Since its inception, RMS has been a leader in ICH CAHPS® survey administration and has proven to be a great resource for dialysis facilities. The intent of the survey is Read more

This blog post is part 4 of a 5 part series written by Megan O’Donnell of Research & Marketing Strategies (RMS) and RMS Healthcare. It is based on a HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, authored by Gregory Ciotti. To obtain the full white paper from Megan, including all 15 training tips for Read more

Finding and utilizing the right survey software is integral to the market research process. Survey software becomes a market researcher’s best friend during the design process, all the way from start to finish. Here are highlights of some survey programming features: Quality Control Features – Most survey software incorporates a multitude of quality control features Read more