Article by Shannon Sawyer, BS – Director of Healthcare Operations. RMS Healthcare has over 14 years of experience with healthcare consulting – let us help you determine next steps. The landscape of healthcare is changing, and we need to be ready to change with it. In July 2024, Centers for Medicare and Medicaid Services (CMS) Read more

Article by Susan S. Maxsween, MHSA – VP Healthcare Operations & Consulting Community Health Needs Assessments (CHNA) are essential for identifying and addressing the healthcare needs of communities. These assessments help healthcare organizations and public health agencies prioritize health issues, allocate resources effectively, and implement strategies to improve community health outcomes. At RMS Healthcare, we Read more

Article by Shannon Sawyer, BS – Director of Healthcare Operations. Patient-Centered Medical Home (PCMH) Recognition continues to stand out as the most widely adopted model of care in the country. At RMS Healthcare, we are committed to guiding organizations and practices through the intricacies of PCMH implementation and sustainability. As your partner, we keep you Read more

**Authorize RMS Healthcare as your ICH CAHPS patient survey vendor before August 31, 2024** RMS Healthcare understands patient survey fatigue, as well as the importance of giving your patients the opportunity to provide feedback on their dialysis experience. We partner with your team to implement strategies that can help increase your facilities’ response rate, as Read more

At Research & Marketing Strategies (RMS), we continue to expand our abilities and are pleased to say that we have been a Centers for Medicare and Medicaid Services (CMS) approved vendor of the Consumer Assessment of Healthcare Providers and Systems® (CAHPS®) for Outpatient and Ambulatory Surgery (OAS) surveys since their inception. As such, we have Read more

ARTICLE BY:Susan S. Maxsween, MHSA, VP Healthcare Operations & Consultingand Molly Burke, MPH, Research Analyst – What is a CHNA? A Community Health Needs Assessment (CHNA) is a systematic approach that aims to improve the health and well-being of a community by providing organizations with insights on the health status of the community. The CHNA Read more

Time to think about Spring ICH CAHPS You still have time! You have until Wednesday, February 28, 2024 to authorize your ICH CAHPS® patient survey vendor for the upcoming spring cycle. We know you need high response rates, and we know you need a team of experts that can deliver above and beyond your expectations. Read more

Article by Molly Burke, RMS Research Analyst – Introduction: A hospital recently partnered with Research & Marketing Strategies, Inc. (RMS) to conduct market research regarding its image and awareness. The client wanted to explore the community’s perception of their hospital compared to other regional health centers. This was achieved by collaboratively developing a telephone survey Read more

Confused about the ins and outs of OAS CAHPS surveys? This informative outline gives a high-level overview of OAS CAHPS survey requirements and the significance of maintaining compliance. A more in-depth webinar, “Cracking the OAS CAHPS Code with rater8 and RMS“, featuring Evan Steele, Founder & CEO of rater8, and Sandy Baker, VP of Corporate Read more

Article by Molly Burke, RMS Research Analyst – Introduction: A national behavioral health network recently partnered with Research & Marketing Strategies, Inc. (RMS) to conduct market research with the contracted healthcare providers within their network. The client wanted to explore why these providers within their network were not accepting or providing services to patients with Read more