This post was written by our guest blogger Mark Dengler, who is President of Research & Marketing Strategies (RMS) – a patient satisfaction survey vendor located in NY. In this age of the Internet and social media, word-of-mouth can still be the best advertising tool available. It can also be detrimental to any business’ reputation. Read more

Research & Marketing Strategies (RMS) is your source for all of your NCQA and PCMH questions.  As part of our ongoing series of healthcare blog posts to educate our readers on new healthcare initiatives, today I took some time to conduct a short e-interview with Susan Maxsween, our Healthcare Transformation Manager at RMS.  Here is the Q&A: What Read more

With every passing day in the healthcare industry, patient satisfaction surveying is proving to be more and more commonplace.  With the increased importance of quality initiatives and reimbursement in the marketplace, both physician practices and hospitals are able to attain a positive return on investment (ROI) with this market research.  Improving the quality of care Read more

This blog post is written by our guest blogger Mark Dengler, President of Research & Marketing Strategies (RMS), Inc., a market research company in Syracuse, NY. Healthcare delivery is undergoing transformation with a focus on “evidence-based” care delivery. Leading the reform is the development of Accountable Care Organizations (ACO). An ACO is a group of Read more

Research & Marketing Strategies (RMS) is a market research firm and a CMS approved HCAHPS® and HH-CAHPS® Survey vendor. As of April 30th, 2010 there were only 41 approved organizations in the country (as listed on the CMS Website of Approved HCAHPS® vendors).  Benefits of Using RMS Healthcare as your Vendor Have you worked with other large national Read more

This post was written by our Guest Blogger Susan Maxsween who is our Healthcare Transformation Manager at RMS. Nationally, healthcare delivery is undergoing significant change and reform.  Locally, individual practices are being asked to join this movement, with the expectation of creating  more effective provider communities that: Engages the patient, as a whole person, in Read more

Our guest blogger Brian discusses Senior Living Market Assessments and the Role in Consumer-Driven Research.

This post was written by our Guest Blogger Megan O’Donnell who is our Healthcare Division Manager here at RMS. Customer satisfaction has been a key measure for companies in every industry for decades.  Only in the past several years has the need to consider, much less measure, customer satisfaction become important in the world of healthcare. It had Read more

Case Study 3: The Bunker discusses how patient satisfaction surveys impact our healthcare clients.

The Bunker welcomes guest blogger Susan Maxsween in this post. In this blog post she discusses the impact of Patient-Centered Medical Homes (PCMH) and it’s relationship to NCQA.