Content for this blog post was provided by Susan Maxsween, Director of RMS Healthcare – Practice Transformation, and her team – Karen Joncas, Healthcare Transformation Coordinator, and Al Tripodi, Healthcare Administrative Assistant. If you are looking for a practice transformation consultant, RMS Healthcare has compiled some frequently asked questions (FAQs) that our clients ask to Read more

Content for this blog post was provided by Susan Maxsween, Director of RMS Healthcare – Practice Transformation, and her team – Karen Joncas, Healthcare Transformation Coordinator, and Al Tripodi, Healthcare Administrative Assistant. RMS Healthcare has assisted clients in a variety of transformation activities custom designed to meet specific organizational goals. Clients may seek assistance in order to Read more

If you are looking for the average response rate for HCAHPS®, it stands at 33 percent based on nationwide statistics for discharges from April 2011 through March 2012. The acronym HCAHPS® stands for Hospital Consumer Assessment of Health Plans Survey (or Hospital CAHPS®). So, the national response rate average for HCAHPS® means that only one out of Read more

This post was written by our guest blogger Paul Dybas, former Business Development Associate at RMS, an approved CAHPS® survey vendor. Whether your practice already conducts the CG-CAHPS® survey or is just getting started, now is a great time to consider contracting a third-party vendor to administer the survey for you. CAHPS® has been a popular topic Read more

This post was written by our guest blogger, Megan O’Donnell, Manager of RMS Healthcare. This is an interesting article on the recent implications of the recently instituted Value-Based Purchasing program from the Centers for Medicare and Medicaid Services (CMS). But I think the author misleads the reader initially by making it sound like hospitals will Read more

This blog post was written by our guest blogger Michele Treinin, a Healthcare Analyst at RMS. Are you a Dialysis Center in need of conducting the ICH-CAHPS® survey? There is still time to choose a vendor to complete the process for you even though the end of the year is quickly approaching. Research & Marketing Strategies (RMS) is a Read more

We are pleased to share the Fall 2012 Edition of the Quality Care Courier, a publication of Research & Marketing Strategies, Inc. We hope you find the information timely and valuable. To read the online version of the Fall 2012 RMS Healthcare Newsletter, click here. RMS Healthcare provides a broad scope of healthcare consultative services. We Read more

This post was written by our guest blogger Michele Treinin, a Healthcare Analyst at RMS. In a time when consumers are very price sensitive and the economy is fragile, there is no surprise that companies are trying to win loyalty by offering deals and incentives and providing impeccable service to keep them coming back but Read more

This article was featured in the latest edition of the RMS Healthcare Newsletter, The Quality Care Courier in September of 2012. As a practice committed to ensuring your patients overall satisfaction with their experience, you want to obtain valuable and timely feedback. The next step is determining what to do with the data? Second to Read more

This article will be featured in the Fall edition of the RMS Quality Care Courier. Building and teaching the Patient Centered Medical Home (PCMH) concept model requires tools and infrastructure. A good place to start is with the team huddle, which is a platform for team building, communication and process improvement. Team huddles should utilize Read more