This blog was written by our guest blogger Paul Dybas, fomer CAHPS® Business Development Associate for RMS Healthcare, a division of Research & Marketing Strategies (RMS). RMS is an ICH CAHPS® survey vendor based out of Syracuse, NY. There are many research and survey companies that are capable of conducting the ICH CAHPS® Patient Experience of Care Read more

This blog was written by our guest blogger Paul Dybas, former Business Development Associate for Research & Marketing Strategies (RMS). RMS is an ICH CAHPS® vendor based out of Syracuse, NY. What’s new for 2013? Short answer: not much. The general guidelines for the administration and data collection have stayed the same for 2013. One significant difference Read more

This blog post was written by our guest blogger, Paul Dybas, former Business Development Associate at Research & Marketing Strategies (RMS), a market research firm in Syracuse, NY. Now that the ICH CAHPS® survey process is complete for 2012, it is a great time to do a recap and also discuss what is coming in 2013. Read more

This blog post was written by our guest blogger, Michele Treinin, Healthcare Analyst at Research & Marketing Strategies (RMS), a nationwide HCAHPS® vendor located in Syracuse, NY. As a healthcare analyst, my monthly routine involves working with various hospital clients to create patient satisfaction reports based on the HCAHPS® surveys that RMS sends out. Here Read more

Content for this blog post was provided by Susan Maxsween, Director of RMS Healthcare – Practice Transformation, and her team – Karen Joncas, Healthcare Transformation Coordinator, and Al Tripodi, Healthcare Administrative Assistant. This blog post is the final part of a three-part series on the Bunker Blog, which provides answers to frequently asked questions (FAQs) Read more

Content for this blog post was provided by Susan Maxsween, Director of RMS Healthcare – Practice Transformation, and her team – Karen Joncas, Healthcare Transformation Coordinator, and Al Tripodi, Healthcare Administrative Assistant. If you are looking for a practice transformation consultant, RMS Healthcare has compiled some frequently asked questions (FAQs) that our clients ask to Read more

Content for this blog post was provided by Susan Maxsween, Director of RMS Healthcare – Practice Transformation, and her team – Karen Joncas, Healthcare Transformation Coordinator, and Al Tripodi, Healthcare Administrative Assistant. RMS Healthcare has assisted clients in a variety of transformation activities custom designed to meet specific organizational goals. Clients may seek assistance in order to Read more

If you are looking for the average response rate for HCAHPS®, it stands at 33 percent based on nationwide statistics for discharges from April 2011 through March 2012. The acronym HCAHPS® stands for Hospital Consumer Assessment of Health Plans Survey (or Hospital CAHPS®). So, the national response rate average for HCAHPS® means that only one out of Read more

This post was written by our guest blogger Paul Dybas, former Business Development Associate at RMS, an approved CAHPS® survey vendor. Whether your practice already conducts the CG-CAHPS® survey or is just getting started, now is a great time to consider contracting a third-party vendor to administer the survey for you. CAHPS® has been a popular topic Read more

This post was written by our guest blogger, Megan O’Donnell, Manager of RMS Healthcare. This is an interesting article on the recent implications of the recently instituted Value-Based Purchasing program from the Centers for Medicare and Medicaid Services (CMS). But I think the author misleads the reader initially by making it sound like hospitals will Read more