This blog article is a series of posts written by Megan O’Donnell, Manager of RMS Healthcare. RMS Healthcare is a division of Research & Marketing Strategies (RMS) located in Syracuse, NY. This post covers skills 4 through 6 and is based on the HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written by Gregory Ciotti. Read more

This blog post was written by Megan O’Donnell, Manager of RMS Healthcare at Research & Marketing Strategies (RMS). Her white paper on the topic was based on the HelpScout.net article titled “15 Customer Service Skills that Every Employee Needs”, written by Gregory Ciotti. To request the full white paper on the topic with all 15 skills Read more

RMS Healthcare has a division specifically dedicated to guide your Specialty Practice Recognition Program (SPRP) through practice transformation services. If you came across this blog post on the RMS Bunker Blog, it is clear you and your team is committed to learning more about core values of a Specialty Practice and you are committed to Read more

Research & Marketing Strategies (RMS) was recently named a top patient satisfaction surveying firm for 2013. Every year Modern Healthcare creates a list of the largest patient satisfaction measurement firms in the country. This is the second consecutive year, RMS Healthcare has made this list, following up its nomination in 2012. Since last year, RMS Read more

At Research & Marketing Strategies (RMS), due to the variety of different client projects we work on, we become part-time and even full-time industry experts in a lot of sectors. One of those full-time expert sectors would be healthcare. A growing sector of research for our company has become retail from shop-alongs to behavioral surveys to Read more

This blog post is a recap and summary of a recent project completed by Research & Marketing Strategies (RMS), a healthcare market research firm in Syracuse NY. Background: A national advertising firm and healthcare organization partnered with Research & Marketing Strategies (RMS) to conduct market research regarding a print advertisement campaign. The study was designed to Read more

The official CMS survey website for news and information about the ICH CAHPS® survey administration is now live at www.ichcahps.org. At this time, there is limited functionality on the website, but beginning in February 2014, ICH facilities will be able to register and login to access a number of secure links and resources that will Read more

For the latest CMS ICH CAHPS® implementation requirements for 2014, click here. RMS Healthcare is a market research vendor in Syracuse, NY and an ICH CAHPS® survey vendor. RMS Healthcare is closely monitoring the new ICH CAHPS® survey website, watching for more information regarding the new survey protocols to be announced this fall. RMS Healthcare Read more

CMS announced its national implementation requirements for ICH CAHPS®. CMS is making major changes to the requirements and procedures that must be followed by in-center hemodialysis (ICH) facilities, which will begin the national implementation of the ICH CAHPS® survey administration in the fall of 2014. It is important to fully understand your new responsibilities to ensure Read more

This blog post is a case study for a recent project completed by Research & Marketing Strategies (RMS) for a dermatology practice using patient mystery shopping experiences and market research. Background: In 2013, a dermatology practice partnered with RMS to better understand and measure the experience of its patients. The practice used mystery shopping services to learn Read more